Team Assistance - Sales & Operations

About Hemmerle

Founded in 1893, Hemmerle is a fourth-generation family-run jeweller known for its one-of-a-kind creations characterised by innovative material combinations and a dedication to craftsmanship and quality. Each jewel is layered with cultural references and is as original as a work of art. Today, Christian and Yasmin Hemmerle run the business, with the continued support of Stefan and Sylveli Hemmerle.

Hemmerle is based in Munich and operates in New York, Palm Beach and Hong Kong.

The Hemmerle family travel the world treasure-hunting for intriguing stones and found objects to juxtapose with unusual metals and woods. Vibrant green emeralds are set in textured bronze; deep purple amethysts are framed in violet aluminium; pink hues come together in blush tourmalines, pale opals and rose sapphires set in copper; and repurposed objects range from ancient Egyptian artefacts to 18th-century cameos, from micro-mosaics to curio from Japanese netsuke boxes. With little hierarchy given to materials, Hemmerle applies the same level of craftsmanship to using pebbles and moonstones as to diamonds and rubies.

At Hemmerle’s atelier, a converted townhouse in Munich, jewels are handcrafted onsite bringing multiple crafts from patina development to stone setting under one roof. Forgotten techniques like knitting cut stones in the round over silk have been revived and new processes are extensively experimented with, like anodising aluminium to create new colours. Over generations, a philosophy has developed that brings a belief in pushing the boundaries of design to the forefront of thinking and enquiry. Hemmerle set no limits on the time it takes to create a piece, often dedicating over 500 hours of craftsmanship to a single jewel.

About The Team

Hemmerle's team comprises of master goldsmiths at the atelier, the team at our boutique, the family as well as an external network of academics and creative collaborators. Our team is international, multigenerational and diversified in every way. We cultivate an open, honest and creative work environment aimed at achieving the best possible results.

Role Description

The position of Team Assistant in Sales & Operations will be the central point of contact for all operational matters of the international sales team and will ensure the smooth running of sales and after-sales activities, especially in the European, American and Asian markets.
Furthermore, the position will be responsible for the care of a smooth office routine at our head office in Munich, supporting the Operations Manager in all aspects of office management as well as the Sales Team in organising the showroom.
This position will report to the Operations Manager and work closely with the international sales team.

Role Responsibilities

To play a central role in our head office in the heart of Munich.
Work closely with the Sales, Marketing and Operations departments.
Be responsible for the work between those departments closely and keep clear reports on tasks and progress.
Act as the first point of contact at the Munich boutique to a variety of customers partners and suppliers.
To provide support on both large and small-scale company-wide projects and have your area or responsibilities under control independently and responsibly.

Further day-to-day responsibilities include:

1. Supporting the international sales team:

Receiving and entertaining customers
Handling customer enquiries and general correspondence
Coordinating appointments and organising private appointments in the showroom
Maintenance of customer data and control according to the company's compliance policy
Preparation of customer invoices etc.
Organisation, dispatch and documentation of customer gifts
Travel coordination and booking
Preparation of travel expense reports

2. General office management:

Access control and reception of suppliers
Handling general telephone and written correspondence
Ordering office supplies and materials and processing invoices
The organisation as well as preparation and follow-up of meetings
Dispatch coordination
Coordination of errands
Support with other organisational issues, e.g. maintaining distribution lists, filing, digitisation of documents

Candidate profile

We are primarily looking for a candidate that will work naturally and fluidly with our existing team and below are some prerequisites for the position. The main requirement for a successful candidate is their existing strong knowledge of office processes and project management in large organisations as well as an individual who will value and appreciate the advantages of a family-run company.

Further requirements

Open to constructive criticism based on open dialogue and eager to contribute your creative ideas.
Proactive, committed and looking for a vocation in which you can help shape the future of the company - not just a job.
Creative – able to problem solve and think outside of the box to ensure clients consistently get results
Professional, presentable and personable with clients and the wider network – a positive ambassador for the company
Organised and proactive, able to work confidently independently and meets deadlines in a timely manner
A team player with a can-do attitude
Successfully completed commercial training or comparable professional experience.
Particularly high level of discretion and trustworthiness
Confident behaviour in dealing with an exclusive international clientele
Strong organisational and coordination skills
Independent, reliable and result-oriented way of working
High-end service mentality, team and communication skills
Proficiency with Microsoft Office package and general computer literary
Very good handling of MS-Office applications (PowerPoint, Excel, Word)
Language: Business fluent in German and English language

Why should you apply?

Competitive salary
Great location (Maximilianstrasse, Munich)
Generous holidays
Professional development

Hemmerle is an Equal Opportunity Employer and is committed to eliminating discrimination and encouraging diversity in the workplace. We aim to provide equity and fairness for all job applicants throughout the interview process and do not discriminate on grounds of gender, marital status, age, race, ethnic origin, sexual orientation, religious beliefs or disablement.

Please send your application ( cover letter and CV) digitally only via email to bewerbung@hemmerle.com.

Hemmerle

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