If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America.

Job Purpose

Herc Rentals is committed to driving efficiency in our operations and is launching a key initiative to support the safety and prevent hazards for our mobile workforce in North America. We are seeking a motivated and experienced Business Operations Manager to lead the creation, implementation, and ongoing management of this vital program.

This position will be responsible for developing, rolling out, and managing the initiative. This role involves collaborating with various departments, ensuring compliance with safety regulations, and continuously improving the program to meet the needs of our employees.

The focus will be on project implementation, change management, and continuous reinforcement to ensure successful adoption and integration across our operations.

What you will do...

Project Rollout and Implementation:

Lead the planning, coordination, and execution of the hardware and technology solution
Develop detailed project plans, timelines, and milestones to ensure timely and successful rollouts
Collaborate with cross-functional teams to align project goals with operational needs

Operational Ownership of Technology:

Coordination and management of hardware and technology deployment, collaborating with the Fleet and Information Technology teams
Ensure all devices and systems are effectively integrated into daily operations
Manage day-to-day support of application

Policy and Procedure Development:

Develop and implement policies and procedures to standardize technology deployment and usage
Ensure all policies and procedures are documented, communicated, and adhered to by the team
Regularly review and update policies to reflect changes in technology and operational practices

Change Management and Reinforcement:

Develop and implement change management strategies to facilitate smooth transitions
Communicate changes effectively to all stakeholders and provide ongoing support
Reinforce new processes and technologies through continuous training and feedback loops

Training and Education:

Train staff on the use and benefits of the technology, focusing on operational impact
Create and deliver training materials and sessions to ensure effective adoption and utilization

Technical Support and Troubleshooting:

Provide operational support and troubleshooting for hardware and software issues
Maintain comprehensive documentation for installation, configuration, and troubleshooting procedures

Performance Monitoring and Reporting:

Monitor the performance and usage of hardware and systems within operations
Generate regular reports on key metrics and provide insights for continuous improvement

Vendor and Stakeholder Management:

Liaise with representatives and other vendors to ensure timely support and updates
Manage relationships with internal and external stakeholders to optimize the use of technology

Compliance and Security:

Ensure all implementations comply with relevant regulations and security standards
Conduct regular audits to maintain data integrity and security

Continuous Improvement:

Identify opportunities for enhancing the functionality and efficiency of solutions
Stay updated on the latest features and industry trends to drive operational innovation

Sales and Customer Engagement:

Develop and execute strategies to promote and sell hardware and technology solutions to customers
Engage with potential clients to understand their needs and demonstrate the value of our technology
Provide pre-sales support, including product demonstrations and technical consultations
Build and maintain strong customer relationships to drive sales and ensure customer satisfaction

Requirements

Bachelor’s degree in business administration, or a related field
Strong operational and project management skills. PMP certification preferred
5+ years’ experience in managing large-scale projects/implementing hardware and technology solutions

Skills

Passion for technology as a solution
Appreciation and understanding of worker safety
Excellent problem-solving and analytical abilities
Effective communication and change management skills Ability to work independently and manage multiple projects simultaneously

Req #: 61833

Pay Range: $90,000 - $100,000

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Herc Rentals

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