Sales Operations Manager

Description

About this Opportunity
As a Sales Operations Manager, you'll manage a regional sales office and provide advanced, diverse, and confidential administrative/project support for the local Sales leadership and Sales/A+D teams. You may have Work Team Leader responsibilities, depending on whether a Sales Operations Coordinator position is resident in the regional sales office.

What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you . . .

Conduct and assist in the sales process by giving product presentations, chair demos, and tours to sales office/showroom walk-in traffic. You will coordinate all Sales region, A+D, and corporate events held in the local sales office, approving and coordinating logistics for West Michigan client trips and Out & About training sessions.
Develop and produce marketing/advertising tools for use by region Sales employees. You will write and edit client materials (proposals, letters, brochures, posters, invitations, thank you notes, holiday cards, etc.) and manage CMF inventory if the sales office is not an NDC.
Maintain sales region, corporate policy, and procedure documentation by updating employee, region, and corporate files.
Manage consignment/mock-up accounts and the loaner chair program.
Manage Time/Attendance System (TAS) records for all regional salaried employees.
Manage the use/maintenance of the local sales office facility. You will act as a liaison with the corporate Facilities group for re-dos and tune-ups to the space. You'll also be responsible for maintaining the appearance and upkeep of the sales office consistent with corporate standards.
Manage and maintain iSPOT (Herman Miller Opportunity Management System) information for the Regional Sales team as appropriate.
Manage and select vendors and negotiate for facility equipment purchases, leases, and maintenance contracts.
Perform additional responsibilities as requested.
Prepare, maintain, and audit regional budgets (including T&E per employee). You will manage petty cash, verify invoices, and submit for payment.
Produce and update pricing signal and contracts as needed or appropriate.
Provide administrative support for Sales leadership by filing, mailing, scheduling team meetings/trips, maintianing the calendar, tracking expenses etc. You will maintain the inventory of office supplies and Sales Source materials (literature and amenities) and ensure customer phone calls and messages are processed on a timely basis.
Provide backup support for the NDC team when requested/appropriate.
Research and develop client and competitor information as requested.
Coordinate and refer internal sales/dealer activities and inquiries and follow-up on customer service issues, paperwork, etc. You may also act a liaison for local sales leadership with all contacts.
Select, hire, train, and manage the Sales Administration staff for the Sales region or area as appropriate/necessary.
Track regional and individual sales and produce regional/individual scorecard reports by managing confidential correspondences, reports, and data transmissions. You will enter and retrieve confidential sales information and gather data/report output within established reporting deadlines (forecasts, orders/shipments Business Objects, SPW etc.).

Sound Like You?
You might be just who we’re looking for if you have . . .

An Associate's degree in Marketing, Business, or a related field, or an equivalent level of experience. A Bachelor's degree in a related field is preferred.
Three to five years of successful experience in a sales support role.
Prior project management/planning experience with a proven ability to develop financial acumen.
A basic knowledge of Herman Miller products, services, and culture with a proven ability to develop a high level of Herman Miller business literacy
Strong organizational and problem-solving skills, as well as the ability to collaborate
Excellent verbal, written, and interpersonal communication skills.
The ability to exhibit a professional and assertive work posture while conducting responsibilities.
A proven ability to work independent of immediate supervision as a self-starter with the self-confidence and ability to represent Herman Miller in a professional manner.
A demonstrated ability to work as a team player with a service-oriented/pro-active work style.
The ability to work in a fast-paced, changing environment by demonstrating excellent time management skills. You'll also need the ability to work well under pressure on multiple projects simultaneously and the flexibility to shift priorities quickly.
A proven ability to effectively interact with and work at various levels of the organization (employees, visitors, vendors) and develop solid working relationships with Regional Sales leadership and teams.
The ability to be results-oriented (holding yourself accountable for results) while exhibiting a desire to achieve high levels of performance, integrity, business ethics, and confidentiality.
A demonstrated ability to effectively use the office automation/communication software and tools currently being used in the Herman Miller office environment.
The availability to work during non-traditional hours in addition to the required/normal office hours as designated for the local sales office. You'll also need a willingness to travel occasionally.
The ability to perform all essential job functions with or without accommodations.

Our Values

Our values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.

We are difference-makers reflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.

We are all extraordinary is our statement about the worth of individuals and our commitment to help everyone reach their full potential.

We are better together demonstrates how challenging one another, making room for everyone, and working and winning as one makes us stronger.

Who We Hire
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Schedule: Full-time

Employee Status: Regular

Travel: No

Shift: First

Work Schedule: 8am-5pm

Primary Location: Canada-Ontario-Toronto

Herman Miller, Inc.

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