Joining as Sales Operations Analyst, you’ll manage the workflow of the organisation's sales processes for contract management, RFPs in the commercial & leisure segments for Hertz International. You’ll be responsible for strategic sales planning and the continued review of B2B account performance. Enabling sales operations to run smoothly and ensure the implementation of sales strategies, to further the revenue growth of the sales organisation. You’ll further impact global sales revenue and the bottom line across the Corporate & Leisure contract segments of the business worth $550M.

A Day in the Life:

Contract Management, Product & Fees Management, Bid Management, Data Analysis, Problem Solving, Implementation & Amendments. Connects and collaborates with the global sales teams and all departmental functions across the business. Externally interacts with Auditors, Contract Customers & 3rd party system owners.

What You’ll Do:

CONTRACT MANAGEMENT

Manage and analyse all elements of contracts ensuring that the negotiated terms are met. Provides alternative renewal strategies, working with the European Sales Directors and the Sales Account Managers to achieve revenue targets.

PRODUCT & FEES MANAGEMENT

Manage the standard product packages for the sales tool kit. Communicating changes to fees for the business to internal and external clients.

BID MANAGEMENT

Responsible for the collation of information that supports the creation of the bid response, producing branded documentation/presentations for the sales team to deliver during customer negotiations. Manages internal deadlines to ensure bids are completed and submitted in a timely and effective manner.

DATA ANALYSIS

Continual review of account rates, product packages and standard pricing performance, across all segments. Measuring usage and the competitiveness of products to make recommendations for future revenue solution.

PROBLEM SOLVING

Ability to resolve a wide variety of queries in relation to negotiated rates & fees in Hertz applications. Finding and testing solutions and work arounds to complex issues. Identify revenue opportunities from systems inefficiencies for future enhancement to roll out.

IMPLEMENTATION & AMENDMENTS

Maintain a range of different rates & fees in Hertz applications. Is a system expert for contract rate loading and gate keeper for any amendments.

KEY METRICS

Optimum sales solutions recommended & implemented
Contract & revenue roll ups set up accurately
Revenue opportunities identified
Accurate communication
Accuracy of product packages
SLAs are met or exceeded
Positive stakeholder feedback
Data accuracy in documentation
Retention & acquisition of business
Consistency of branding & framework of documentation
Considered and realistic pricing recommendations
Uptake of product
Solution to problem resolved and tested successfully
Successful system improvements and issue resolutions
Continuous process improvement
Maintains system integrity
Route cause analysis complete
Implementation & amendment sales operation processes followed

What We’re Looking For:

1-2 years’ experience in a similar role with proven results desirable
IT literate & adaptable across various platforms including Microsoft Office
Strong Mathematical and analytical skills
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Proactive with a can-do, positive attitude
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organisation, time management, delegation, and prioritization skills.

What You’ll Strive For:

Successful performance in key areas including meeting SLA’s and delivering a high quality of output achieving a high % accuracy success rate of B2B implementation and delivering RFP success for the sales area across segments.

Hertz

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