Title: Business Operations Manager

Location: In Office/Jacksonville, FL metro area (Ponte Vedra)

Reports to: CEO

Salary Range: $120K to $150K base range (depending upon expertise) + equity

About Us

HeyDrew! Is a Series A-funded startup that is building an easy-to-use AI tax strategy platform for SMBs to benefit from complex tax savings that most people don’t really understand. There are over $600MM of unclaimed tax savings every year, and we will help small businesses and tax professionals make better decisions with clear, reviewable, auditable outputs.

The Role

You’ll own the “business of the business” so the team can stay focused on building and scaling the product. This is a “make the machine run” position. You’ll partner closely with the CEO and leadership team, build the operating stack, build reporting and documentation, and keep execution unblocked as we grow.

What You’ll Do

Keep the company running smoothly day to day—tooling, processes, systems, and reporting that help us move fast without chaos.
Build and maintain our operating stack (Notion/Slack + whatever we add) with clean templates, docs, and lightweight SOPs.
Own business operations execution: vendor management, procurement, renewals, and basic contract coordination.
Run key internal workflows end-to-end (onboarding, access/tools setup, internal comms, process improvements).
Support hiring ops and recruiting coordination: scheduling, candidate experience, pipeline hygiene, and interview-loop logistics.
Partner closely with leadership to translate priorities into clear plans and follow-through—without being the bottleneck.
Track what matters: keep projects organized, surface risks early, and make sure work stays unblocked.

What You Bring

4+ years of experience in Business Operations, Strategy & Ops, Operations, or similar (Chief of Staff experience welcomed).
1 + year(s) of experience in an early-stage startup, building operations from scratch.
Strong project management skills: you can drive outcomes across teams without formal authority.
Excellent written and verbal communication—you synthesize quickly and follow through consistently.
High ownership and discretion: you can operate in a high-trust environment and handle sensitive topics appropriately.
Comfortable in fast-paced, early-stage environments with ambiguity and changing priorities.
Systems mindset: you build repeatable processes, not one-off fixes.
Able to work in-office in the Jacksonville (Ponte Vedra) area.

Preferred Skills

Experience building operating rhythms, internal tooling, and lightweight KPI reporting for a SaaS business.
Experience coordinating vendors, tools, contracts, and/or basic finance ops workflows.
Interest in fintech, tax, SMB platforms, and AI-first products.

HeyDrew!

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