Job Description: Job Description :The GPSO Global partner Support Operations is designed to be the primary team working directly with our partners to assist in standard and non-standard channel deals. They are responsible for understanding and orchestrating Oracle's Channel workflow and deal processes, as well as being the direct link between our VADs, partners and the channel sales team. This team is an extremely valuable asset to the Channel organization to ensure a clear and concise linkage for pricing, contracts and bookings.

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

SDesired Skills And/or Experience

Interpersonal Effectiveness Exceptional communication (written and verbal) skill with the ability to work independently and as a team

Manages conflict or other sensitive issues tactfully and effectively

Actively collaborates with team members, understands the dynamics and supports flexibly

Results/Detail Oriented Strong organizational and problem solving skills with great attention to detail, including the capability to understand functional/technical specifications of the process

Seeks opportunities to improve process and offer suitable solutions

Constantly reviews performance with senior management to identify areas of development

Adaptability Able to pick up and assimilate relevant information quickly and easily

Can think on their feet in rapidly changing environment and deliver ideal results.

Ability to gather process guidelines and deliver tasks independently

Customer Centric Identify and prioritize partner needs and constraints.

Focus on improving stakeholder experience by understanding their needs and executing pertinent results

Adopts professional approach to partners, acts reliable and delivers results accordingly

Experience 1 to 3 years of relevant work experience in customer centric role

Experience working in an operational role, especially managing third party relationships is a plus

HighPoints Technologies India (P) Ltd

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