hi, we’re hipages Group.

We are an Australian-owned, ASX listed tech company and the leading online tradie marketplace in Australia. Ranked #2 Best Places to Work in Australia, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with ~300 team members across Australia, China, Philippines and New Zealand.

The hipages team create effortless solutions that help tradies streamline and grow their business and delight their customers.

Why join our Sales team:

We reward high performance
Work for a market leader in the industry as part of a high-performing team
Career growth opportunities, and continuous learning with formal and on-the-job opportunities
Learn from team members and exposure to cross-functional teams
Team mentality to celebrate the wins

Meet the hiring manager:

Hi! My name is Amber Campbell, I am the Senior Sales Operations Specialist. I started at hipages in 2017 as a Sales Operations Administrator and have been promoted twice in the 5 and a half years since I started. I am a dog mum that loves a good chat and defiantly an expert in bad dad jokes.

Your Opportunity

The Sales Operations Administrator role is a key part of our strategy to help achieve our customer acquisition and revenue targets. Working closely with our sales and supporting teams across the business, you will underpin the end-to-end customer processes to ensure our customers are set up for success from the point of acquisition. This role is the “go-to” person and subject matter expert who can be described as a flexible and adaptable self-starter, with the confidence to be able to work with people at various levels of our business to achieve our strategic goals.

How you will add value:

Support our teams with administration duties including investigating, resolving and fixing issues
Managing the daily workload assignments
Supporting our processes and workflows
Working closely with the salesforce administrator on new optimisations and functionality, part of UAT, rollout and training
Revenue recognition review and validate our daily sales teams revenue
Facilitate sales campaign processes
Get involved in our initiatives and projects as required
Manage integrity of our data in our Salesforce and in house systems
Provide your recommendations / facilitate continuous improvements by identifying and implementing process optimisations across our teams
Confidence to support and delivering training

About You:

2+ years experience working in a Sales or Service support and/or administration environment / similar fast paced sales/service team
Working knowledge of CRM (data entry/reporting)
Understanding of business processes and systems
Salesforce experience desirable
Proficient data entry/processing

What Success Looks Like In This Role

In the first 3 months you will have:

Clear understanding of our customer base and products
Understanding of our key process and policies related to our sales, service, and tradiecore teams
Built relationships with key stakeholders
Demonstrate solid investigation and problem-solving skills.
Supporting Sales, Service, and Tradiecore knowledge base content by updating and maintaining

In the first 6 months you will have:

The ability to identify pain points to suggest optimisation within a process
Support and facilitate the training of new process and functionality to team members
Competent in salesforce: understands the objects, record types, able to create reports and dashboards

Take a look inside our home:

We are different from similar-sized tech companies by providing a dedicated inhouse Talent Development team to support your career growth, have high standards and invest in our leaders resulting in a huge 89% of our team reporting that they have a great leader as their direct manager and offer a truly inclusive and diverse culture with 94% of the team reporting hipages is a Great Place to Work !

In summary you’ll find:

A close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities;
High-touch personalised investment in your continuous career development;
Agile cross-functional teams who value teamwork - from Hackathon to team off-sites, to Product roadshows, you get to experience it all;
Competitive salary and benefits, plus equity via our Employee Share Program, we’re all owners of hipages and other great perks such as paid birthday leave and 14 weeks paid parental leave;
Daily bottomless continental breakfast, fresh fruit and snacks;
Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;
Remote work and flexible work (50/50) hybrid model - the best of both worlds!;
Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities -we work hard but play hard too!

Sounds like you're home? Apply Now!

We value Diversity:

Innovation & Collaboration: are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you!

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

hipages Group

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