Job Title: Deal Desk Manager

Location: On-site in Dallas

Reports to: Director of RevOps

Role Overview

The Deal Desk Manager plays a critical role in supporting revenue growth by ensuring deal accuracy, compliance, and scalability. This role partners closely with Sales, Finance, RevOps, and Leadership to review complex deals, manage commission processes, and maintain operational excellence across Salesforce and CPQ systems.

The ideal candidate is highly detail-oriented, process-driven, and deeply experienced in SFDC/CPQ, deal review workflows, and sales compensation ownership.

Key Responsibilities

Salesforce & CPQ Ownership

Serve as the subject matter expert for Salesforce (SFDC) and CPQ, ensuring accurate deal configuration, pricing, approvals, and data integrity
Maintain and optimize CPQ workflows, pricing rules, approvals, and validations
Partner with RevOps and Systems teams on enhancements, testing, and releases

Deal Review & Deal Desk Governance

Own the deal review process for all non-standard, high-value, or complex deals
Ensure deals align with pricing, discounting, legal, and revenue recognition policies
Act as a trusted advisor to Sales by structuring deals that balance customer needs and company goals
Enforce consistency and compliance across all deal submissions

Commission Ownership & System Management

Own sales commission processes end-to-end, including calculation, validation, and reporting
Manage and administer the commission system (e.g., Xactly, CaptivateIQ, Spiff, or equivalent)
Partner with Finance and Payroll to ensure accurate and timely commission payouts
Resolve commission inquiries and discrepancies with a high level of accuracy and professionalism

Compensation Plan Generation

Support the design, generation, and documentation of sales compensation plans
Translate comp plans into scalable system logic and calculations
Ensure plans are clearly documented, auditable, and aligned with business objectives
Assist in modeling and scenario analysis for new or changing compensation structures

Operational Excellence & Detail Management

Maintain an exceptional level of attention to detail across deals, commissions, and system data
Proactively identify process gaps, risks, and inefficiencies
Create and maintain SOPs, documentation, and training materials
Support audits and reporting with confidence and accuracy

Required Qualifications (Must Haves)

Very strong hands-on experience with Salesforce (SFDC) and CPQ
Proven experience owning deal desk processes and deal review governance
Demonstrated ownership of sales commissions, including system administration
Experience generating and operationalizing compensation plans
Exceptionally detail-focused with a track record of accuracy and accountability
Strong cross-functional communication skills with Sales, Finance, and RevOps

Preferred Qualifications

Experience in B2B SaaS or high-growth environments
Familiarity with ASC 606 and revenue recognition concepts
Experience scaling deal desk operations
Advanced Excel / Google Sheets skills
Experience with commission tools such as Xactly, CaptivateIQ, or similar

Why This Role Matters

This role sits at the intersection of revenue growth, operational rigor, and trust. The Deal Desk Manager ensures deals close faster, commissions are accurate, and compensation plans scale — all while protecting the business and enabling Sales to win.

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