About the role

The Revenue Operations Analyst will support the Sales, Customer Success and marketing teams and progress our data maturity to a level which allows for predictive, intelligent marketing and a seamless customer journey.

The role will be supporting the Revenue team, with the goal of driving efficiency and scale in our go-to-market motion. You will do this by building a best-in-class database, leveraging technology and automation to automate the mapping of our target addressable market (TAM), as well as help with our reporting cadence, day to day operations and running the CRM system (HubSpot).

You will be joining a fast growing and well funded fintech company which is looking to build a world class Revenue team. We are at an exciting stage of executing our go-to-market strategy, and you will be a cornerstone in implementing this.

We are looking for a self-starter who is not worried about getting their hands dirty. You should be analytically minded, data driven and always looking to understand what works.

Location: We would like you to work from our office in either London or Paris a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.

About Hokodo

We’re an international and diverse team, based in London, Vilnius and Paris, working to modernise B2B payments.

Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.
We are scaling rapidly across Western Europe, with a list of stellar clients and recently raised $40 million in Series B investment to support our mission of enabling 1 million businesses to access a better way to pay by 2025.
Join us in our efforts, as we have already made good progress with 50,000+ businesses regularly using Hokodo, but need your support to take us to the next level!

What you’ll be doing - If you get excited by the following, this is the role for you.

Manage CRM system: Assist with the daily running of the firm’s CRM and marketing automation system (HubSpot).
Build a best in class database: Our go-to-market strategy hinges on a rich and accurate database. 1 of your first projects will be to build, clean and tighten up this.
Own deployment of territories and target lists: The marketing and SDR teams are relying on someone to own the day-to-day operations around territory and list deployment.
Implement new process and build a scalable commercial motion: Define, build, test, and deploy technical requirements and configurations in core business systems (e.g. HubSpot, Jiminny, Cognism) based upon definitions of business stakeholders (e.g. Marketing, Sales Development, Sales, Customer success)
Onboard new tools and team members: Support the training and onboarding of new team members to the processes and tools they’ll be using

Who we’re looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we’d still like to hear from you.

Self starter: You will own and drive forward projects, it is critical that you drive these forward and are able to identify projects that need doing.
Technically minded: You will be working on connecting systems and databases so it's important you are interested in developing and adept at understanding technical systems.
Strong analytical and data-driven mindset: One of your most important deliverables will be to extract insights from data.
Excellent communication and collaboration skills: You will be working with senior stakeholders within the business and it's important you are able to communicate clearly, written and oral, what needs to be done.

Nice to have:

2nd Language: We’re an international company and as we expand 2nd languages help us to communicate.

Interview Process

Intro, company fit and run through career history with the Talent team - 30-45 minutes - Video Call
Technical, competency and team fit interview with the Hiring Manager - 60 minutes - Video Call
Case Study - Prepare a quarterly business review and present it to our Head of RevOps - 60 minutes - Video Call
Meet the team and Co Founder - Two 45 minutes interviews - Video Call

What’s in it for you?

We’re offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team.

We offer a highly competitive salary and benefits package, including share options.

Share Options

Holiday entitlement : 25 days + bank holidays

Annual Learning and Development budget

Globetrotter travel policy: Spend up to 60 days abroad each calendar year

Health Insurance

Taking well being seriously: Access to qualified therapist, confidentially via video or chat through Spill

Enhanced Parental Leave

Yearly offsites and other company socials: Previously, we have been to Malta & Majorca, as well as regular meetups in London and Paris

Pension: (we know this is not really a benefit - but we get asked a lot about pension contributions) Employer contribution of 3% and individual contribution of 5% based on qualified earnings.

Our values

Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out!

Own the Outcome - We’re committed to our tasks, and take pride in the outcome. It’s never “not my job”. We are bold, we are brave, and we embrace change in all its forms.
Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other’s time, input, and take local decisions where possible.
Never Be Satisfied - We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something’s not quite right, we crave to fix it. We’re open to being challenged, and challenge others openly.
No Passion, No Point - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too!
Be Genuine (No BS) - We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what’s best for each other, our customers and our company. Put simply, wecare.

Don’t tick all of the boxes? Neither do we

We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything ‘outside of the box’, so if you don’t meet all of the listed tickbox criteria, please do still apply as we’d love to hear from you.

The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.

Hokodo

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Revenue Operations Analyst