About Hologic

Hologic, Inc. is a global leader in developing, manufacturing, and supplying innovative molecular diagnostic products, medical imaging systems, biopsy devices, surgical solutions, and treatment products, with a strong emphasis on advancing women's health. We are passionate about improving lives through the early detection of disease, enhanced diagnostics, and less invasive treatments. Our success is driven by the talent and dedication of our employees, whose collective expertise and commitment fuel innovation and global impact.

At Hologic, we are committed to fostering a stimulating, collaborative, and customer-focused workplace. We provide our employees with cutting-edge tools and technology, a shared passion for excellence, and the opportunity to make a meaningful difference in healthcare. Join us as we grow, focus on the future, and champion women's health globally.

Purpose, Passion, and Promise

Our Purpose: Enable healthier lives, everywhere, every day.
Our Passion: Become global champions for women's health.
Our Promise: The Science of Sure.

Role Overview

As a Service Sales & Operations Representative, you will play a pivotal role in driving service revenue in the Canadian market for both the Diagnostics and Breast & Skeletal Health divisions. You will be responsible for generating new service opportunities, managing warranty conversions, driving contract renewals, and ensuring competitive conversions to meet quarterly revenue targets.

Key Responsibilities

1. Service Sales

Drive sustainable growth and exceed top-line revenue targets.
Develop and implement market strategies across all portfolios by leveraging market insights to identify growth opportunities.
Build and nurture strong, transparent relationships with customers.
Foster collaboration across divisions and teams to maximize revenue opportunities.
Work professionally with cross-regional stakeholders, including teams in EMEA and the US.

2. Service Pipeline & Opportunity Management

Utilize Salesforce (SFDC) to manage service opportunities effectively.
Provide management with insights into sales probabilities, emerging opportunities, market challenges, and competitive data.
Create and execute strategic plans to exceed revenue and profitability goals.
Collaborate with cross-functional stakeholders to design and implement new service offerings.
Offer innovative, strategic feedback to enhance service revenue growth.

3. Service Contract Activation

Close Salesforce opportunities and activate customer contracts.
Manage billing schedules and ensure timely execution.

4. Service Operations

Monitor and report key metrics, including monthly and quarterly service revenue and contract close rates.
Build relationships with key internal stakeholders to ensure operational excellence.

Qualifications Knowledge

Strong understanding of service sales principles, customer relationship management, and strategic planning.
Familiarity with Salesforce (SFDC) or similar CRM platforms to manage pipelines and opportunities.
Knowledge of the healthcare industry and medical diagnostics is a plus

Skills

Language Proficiency: Bilingual in French and English.
Commercial Acumen: Strong business and strategic planning capabilities.
Communication: Excellent interpersonal skills to build relationships and influence stakeholders.
Organizational Abilities: Demonstrated ability to manage multiple priorities in a fast-paced environment.
Technical Proficiency: Comfort with CRM systems, data tracking, and reporting tools.

Behavior

Collaborative: Ability to work effectively with cross-functional and cross-regional teams.
Proactive: Self-motivated and capable of working independently with minimal supervision.
Adaptable: Thrives in dynamic environments and embraces change.
Customer-Focused: Dedicated to building strong customer relationships and delivering excellent service.

Experience

Sales Performance: 2+ years of relevant experience in top sales performance or equivalent roles with demonstrated success in sustainable revenue growth.
Travel: Willingness to travel 20-30% for customer meetings, conferences, and internal team engagements.

Education

Bachelor’s Degree in a relevant field.

Why Join Us?

At Hologic, you’ll be part of a team that’s transforming healthcare and making a difference globally. We invest in your growth and provide a collaborative work environment where innovation thrives. If you’re passionate about sales and operations and want to contribute to women's health advancements, this is the perfect opportunity for you.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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