Description:

The Business Operations Supervisor (BOS) supports HOM, Inc.’s mission by supervising core operational functions, including technology support services, facilities management, and general office administration. The BOS also supports market-wide project management efforts, ensuring efficient task execution, high-quality service delivery, and seamless cross-functional coordination aligned with strategic goals. This role will manage HOM LA’s business operations department, any designated support staff, promote a culture of continuous improvement, and lead special projects as assigned. The ideal candidate is a strategic and detail-oriented leader who fosters team empowerment through clear communication, collaboration, and a strong commitment to operational excellence and lifelong learning.

Primary Responsibilities

Operations & Vendor Management

Coordinate relationships with operational vendors (technology, facilities, office services, and equipment providers), ensuring service quality, cost effectiveness, and contract compliance.
Assist in evaluating vendor performance and recommending improvements or changes as needed.
Coordinate with internal teams and vendors to support the implementation, maintenance, and adoption of operational technology systems and tools.
Coordinate facility maintenance needs in collaboration with property management and external vendors, and supervise basic troubleshooting of minor facility issues.
Manage office supply inventory, including ordering, receiving, and restocking, to maintain adequate supply levels across operational sites.
Provide leadership for organizational health and safety efforts and coordinate the activities of the Health and Safety Committee.

Technology & IT Support

Oversee and manage the help desk ticketing system, ensuring timely and efficient resolution of technical issues for end users across computers, phones, and related equipment.
Supervise and support cybersecurity initiatives, including the configuration of Multi-Factor Authentication (MFA) and assessment of compliance risks.
Oversee the installation, configuration, and updating of software applications; ensure workstations are set up with all necessary devices and peripherals.
Manage IT asset inventory, including tracking and coordinating the replacement lifecycle of computers, tablets, phones, and related equipment.
Oversee printer and copier maintenance, including toner procurement, usage reporting, and returns processing.
Oversee the configuration of workstations, phones, and software access for new employees to ensure a seamless onboarding experience.
Ensure timely deactivation of system credentials and building access in accordance with offboarding procedures.
Supervise the breakdown and organization of workstations for separated employees, ensuring all equipment and materials are properly collected, documented, and secured.

Financial, Compliance, & Risk Oversight

Support administrative processes related to insurance renewals, business licensing, regulatory reporting, and compliance requirements to ensure organizational adherence to deadlines and standards.
Support budget tracking for business operations functions including facilities, technology services, and administrative resources.
Monitor operational expenditures and provide reports or recommendations to leadership.
Support organizational risk management efforts related to facilities, technology systems, and operational processes.
Assist in maintaining business continuity procedures and operational contingency plans.

Process Improvement & Knowledgebase Management

Support the development and implementation of business operations operational best practices.
Support effective collaboration across departments to streamline workflows and support company priorities.
Identify and help resolve day-to-day operational bottlenecks and improve efficiency and service delivery.
Coordinate and support process improvement efforts to enhance business operations processes and workflows.
Maintain and update Business Operations Standard Operating Procedures (SOPs) to ensure consistency and clarity.
Oversee the maintenance and usability of the Helpjuice knowledge base, ensuring information remains accurate and accessible.
Support implementation and adherence to internal operational policies and procedures.

Team Leadership & Operational Support

Provide direct supervision, guidance, and task management to direct reports, as assigned.
Compile and analyze operational data to support leadership decision-making and continuous improvement initiatives.
Prepare summary reports on operational performance, projects, and service metrics.
Support operational improvement opportunities.

Leadership & Supervision

Model, encourage, and reinforce company culture and values.
Engage, train, and develop employees using traditional and innovative team-building techniques.
Ensure success through regularly held employee-driven one-to-one meetings.
Assist and guide direct reports in obtaining professional development.
Provide ongoing praise and constructive feedback as appropriate.
Encourage team members to evaluate and make suggestions for program, process, or implementation improvements.
Provide training, mentorship, and performance evaluations for direct reports.
Foster a culture of accountability and transparency within the organization.
Promote communication and cooperation across departments to ensure operational processes align with organizational objectives.
Disseminate information to teams in support of leadership vision

Requirements:

Essential Skills

Commitment to a servant leadership approach, prioritizing the success and efficiency of team members and departments.
Ability to analyze and interpret data to provide recommendations that enhance operational decision-making.
Strong leadership and problem-solving skills with a focus on operational efficiency and employee engagement.
Excellent communication, interpersonal, and facilitation skills to work effectively with diverse teams and external partners, lead cross-functional meetings, and drive operational alignment.
Strong organizational and project management skills with the ability to handle multiple priorities.
Skilled in identifying and implementing best practices, with a focus on continuous performance improvement and measurable outcomes.?
Strong sense of ownership and accountability for work processes and outcomes.?
Ability to manage change while working as part of a team.?
Proficiency in Microsoft Office 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Word, and Excel.
Working knowledge of end-user hardware support, including laptops, iPhones, iPads, printers, and related peripherals, with the ability to guide staff through troubleshooting of common hardware and software issues.

Other Requirements

Must pass a background check with no findings that impact the ability to fulfill compliance and role responsibilities.
This role will have access to sensitive data, including Personally Identifiable Information (PII) and Protected Health Information (PHI), and must adhere to HOM Security and Privacy Policies.
Team Member may use or disclose PII or PHI through the course of their duties listed above. All use and disclosure is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
Must demonstrate HOM’s core competencies: Emotional Intelligence, Expertise, Ethics, and Excellence.
Valid driver’s license and up-to-date automobile insurance.
Must be able to travel locally as needed for events, training, and site visits.
Ability to lift to 30 lbs. on a regular basis.
Willingness to perform other duties as needed or assigned.

Education & Experience

A bachelor’s degree in business administration, human resources, or a related field preferred.
Minimum three (3) years of progressively responsible experience in business operations, administration, or a related field.
Supervisory experience required.
Experience in facilities and technology coordination strongly preferred.

HOM, Inc.

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