Shift Pattern:

Standard 40 Hour Week (United Kingdom)

Scheduled Weekly Hours:

40

Corporate Grade:

C - Vice President

Reporting Line:

(UK Division) Commercial Strategy & Partnerships

Location:

UK-London

Worker Type:

Permanent

Overview

The LME drives revenue from three interlinked sources, the first is transaction fees from trading and clearing. The second is recurring income from market data licensing and data services, built on the prices and activity the market creates. The third is from Sustainability and Physical Markets.

Overall Purpose of Role

Revenue Operations will bring the three revenue sources together and the role will build the exchange’s first integrated view of commercial performance, linking volumes, participants, products and data consumption to the revenue they generate.
Working with Commercial Strategy and Partnerships, business lines (Trading, Market data, Sustainability and Physical Markets), finance and the exchanges central functions, the individual will design and deliver an internal Management Information System (MIS).

Responsibilities

Develop and maintain a consolidated MIS framework that provides a single view of revenue across trading, clearing and market data, including analysis by product, contract, client segment, member and channel, with volume, fee and license drivers. This will be done by tracking business performance and identifying issues proactively.
Partner with Global Client Development, Relationship Management, Finance, Market Data and Physical Market teams to define business requirements and establish key performance metrics. Identify processes so opportunities are not missed. Run discovery sessions with commercial and business teams to agree which metrics and views are a priority and deliver a MIS roadmap aligned with strategic objectives.
Design, build and continuously enhance the MIS covering data models, metric definitions, dashboards and regular reporting packs, integrating multiple data sources to deliver a single source of truth for commercial performance reporting.
Set up regular revenue performance reviews and produce Executive-level reporting and insights for senior leadership team. Include trends, variance to plan, client and product concentration, early indicators of growth or attrition and any other applicable metrics as appropriate.
Support Group-wide pricing, fee change, new product launches and commercial strategy decisions through detailed analysis of likely volume and revenue impacts, while monitoring and evaluating post-implementation performance.
Drive automation, operational efficiency and process improvement initiatives by consolidating data from multiple systems, streamlining reporting processes and reducing manual intervention.
Establish and maintain governance over commercial data, metric definitions and reporting standards for the function, ensuring data quality, reconciliation and consistent interpretation across theorganisation. Own the commercial data definitions and governance for the function and document them so that they last beyond individual analysts.

Required Knowledge and Level of Experience:

Proven experience in revenue operations, commercial finance, business analytics or MIS. Experience within financial markets, including exchanges, clearing houses, market data providers or financial information business is highly desirable.
Strong understanding of exchange and market infrastructure revenue models, including transaction-based trading and clearing fees, as well as subscription and licensing and data revenue streams.
Advanced analytical and problem-solving skills, with the ability to translate complex or ambiguous business challenges into clear insights, actionable recommendations and measurable outcomes.
Strong technical capability in data analysis and visualisation tools, including SQL and platforms such as Power BI or Tableau, with a hands-on approach to designing, building and maintaining reporting solutions.
Demonstrated ability to gather, challenge and prioritise requirements from senior stakeholders across multiple business functions and translate them into scalable reporting and MI solutions.
Excellent stakeholder management, communication and influencing skills, with experience presenting insights and recommendations to both front-line managers and senior leadership teams.
Highly structured and detail-oriented, with a strong focus on data governance, metric definitions and reconciliation, and ensuring reporting accuracy and consistency.
Ability to communicate complex analytical findings in a clear, concise and commercially meaningful way, helping stakeholders understand implications and drive informed decision-making.
Experience constructing a reporting function or MIS from concept would be a distinct advantage.

Skills set and Core Competencies Required for Role:

Strong analytical skills
Advanced Microsoft Excel User
Skills in language programming, ideally SQL, Python
Experience using applications e.g. SalesForce
Experience with dashboard reporting tools such as PowerBi
Familiarity with Bloomberg and Reuters desirable

LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Hong Kong Exchanges and Clearing Limited (HKEX)

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Revenue Operations Manager