The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
Work-Life Balance: PTO, paid holidays, flexible work arrangements
Financial Wellness: Competitive salary, 403(b) with company match
Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

JOB PURPOSE:

The Sr. Manager of Business Operations & PMO serves as a key leader within the Enterprise Technology Services division, supporting the execution of strategic initiatives, operational efficiency, and enterprise project delivery. Reporting to the Director of Business Operations & PMO, this role provides oversight of various capital projects, drives operational improvements, and leads a team of project and business professionals to ensure high-quality delivery and alignment with the university’s mission and technology goals. The Senior Manager collaborates with senior leadership, functional departments, and technical teams to promote transparency, accountability, and sustainable success in IT operations.

SUPERVISORY AUTHORITY:

Project Managers, Visual Identity Manager, Project Coordinators

NATURE AND SCOPE:

Internal contacts include administrators, faculty, staff, and students both within the department and University-wide. External contacts include vendors.

PRINCIPAL ACCOUNTABILITIES:

Project Portfolio Management

Oversee the intake, prioritization, and delivery of the technology project portfolio.
Ensure adherence to PMO standards, methodologies, and reporting practices.
Monitor and manage project scope, schedule, budget, and performance across active initiatives.
Identify and mitigate project risks and interdependencies.

Business Operations Support

Partner with the Director to manage operational planning, budgeting, and resource allocation across the technology organization.
Lead process improvements and standardization efforts across IT administrative functions.
Support vendor contract management, compliance tracking, and procurement coordination.
Prepare business reports, KPIs, and operational dashboards to support informed decision-making.

Staff Leadership and Development

Direct and coach a team of project managers, analysts, and support staff.
Set performance objectives, provide regular feedback, and promote continuous professional development.
Foster a collaborative, inclusive, and high-performing work culture aligned with the university’s strategic plan.

Strategic Planning & Governance Support

Support the Director in executing the strategic roadmap for business operations and project governance.
Provide insight and recommendations to enhance operational maturity and service delivery effectiveness.
Assist with the development and refinement of policies, processes, and performance frameworks.
Serve as a liaison between IT and university stakeholders to ensure alignment on priorities and expectations.
Facilitate cross-functional meetings, briefings, and status updates for leadership and project sponsors.

CORE COMPETENCIES: 

Strategic thinking and execution
Team leadership and development
Project governance and delivery excellence
Business process improvement
Resource Planning
Communication and relationship management
Highly skilled in the operation of computers, related software applications (Microsoft Applications: Project, Word, Excel, PowerPoint, Access, and Visio) and standard office equipment.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective and harmonious work relations with faculty, staff, students and customers.
Ability to plan, organize and coordinate work with others.
Ability to multi-task efficiently and efficiently.
Must demonstrate strong interpersonal and verbal communication skills to effectively interact with a wide range of constituencies in a diverse community.
Extensive knowledge of Project Management methodologies and best practices.
Must demonstrate the ability to communicate effectively in writing.
Must possess project management, problem-solving, and organizational skills with the ability to manage projects and tasks.
Must also demonstrate a strong focus on attention to detail.

MINIMUM REQUIREMENTS:

Bachelor’s Degree and 6-10 years of related work experience. 12 years of related work experience may be substituted in lieu of educational qualifications. Project Management Professional (PMP) Certification.

Compliance Salary Range Disclosure

Expected Salary Range: $100,000 - $125,000

Howard University

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Senior Manager, Business Operations & PMO