Overview:

The Revenue Operations Specialist will play a critical role in optimizing revenue operations processes and systems. This position involves collaborating closely with the VP of Revenue Operations to design, build, and enhance revenue-related workflows. The ideal candidate is technically proficient, detail-oriented, and capable of managing complex projects. This role is remote (WFH).

Who we are and what is our mission?

HR Acuity helps companies deal with issues consistently, equitably, and transparently with state-of-the-art case management software. Our mission is to make work better, more equitable and safer for organizations and their employees. We are dedicated to continually raising the bar for employee relations by providing the consistency, compliance, and capabilities organizations need to protect their reputation and build a better workplace. If you share that passion with us, keep reading!

Why work here?

We are a fast-paced, high-growth, and innovative company. This is an “All-in Zone.” Everyone from our woman-owned CEO and founder to each individual team member embraces our #All-in mindset. We expect everyone to be fully engaged and to bring their best selves to work every day. We are passionate about our mission and our culture, and we expect everyone to be a part of it.

Fair-Culture Warning:

We are committed to creating an inclusive and diverse workplace. We value different perspectives and backgrounds and strive to create an environment where everyone feels respected and valued. We are committed to creating an environment where everyone can be their authentic selves.

Click here to learn more about our values and benefits!

The Opportunity:

Key Responsibilities:

Revenue Systems Enhancement: Enhancing revenue systems directly influences our bottom line.
- Work closely with the VP of Revenue Operations to identify areas for improvement in revenue-related processes.
- Design and implement enhancements to existing systems (e.g., Salesforce, DealHub, Outreach, Gong, 6Sense, Delighted, Responsive.io), ensuring seamless integration across departments.
- Collaborate with cross-functional teams (Sales, Finance, Marketing) to streamline data flow and reporting.
Project Management: Efficient project management drives revenue growth.
- Lead revenue-focused projects, including system implementations, process automation, and data migration.
- Develop project plans, set milestones, and track progress.
- Coordinate with stakeholders to ensure successful project execution.
Change Management: Smooth change management accelerates revenue improvements.
- Support change initiatives related to revenue operations.
- Communicate process changes to internal teams and provide training as needed.
- Monitor adoption and address any challenges during implementation.
Data Analysis and Reporting: Data-driven insights directly impact revenue performance.
- Extract and analyze revenue data from various sources (CRM, financial systems, Outreach, Gong, etc.).
- Generate reports and dashboards to provide insights into revenue performance.
- Identify trends and recommend actionable improvements.
Internal Client Support: Exceptional support enhances revenue team efficiency.
- Assist internal teams (Sales, Customer Success, Finance, Professional Services) with revenue-related inquiries.
- Troubleshoot system issues and provide timely resolutions.
- Collaborate with stakeholders to address operational bottlenecks.
Process Documentation: Well-documented processes drive revenue consistency.
- Document revenue-related processes, workflows, and best practices.
- Maintain an up-to-date knowledge base for reference by team members.

Qualifications:

Education and Experience:

Bachelor’s degree in Business, Finance, or a related field is preferred.
Minimum 3 years of experience in revenue operations, sales operations, or a similar role.
SaaS Experience: You should have worked in a SaaS organization.

Technical Skills:

CRM: Proficiency in CRM systems such as Salesforce
Data Analysis Tools: Familiarity with data analysis tools, including Excel)
Project Management: Experience with project management software.
CPQ solution: You need experience in administering a CPQ solution; DealHub a plus.

Soft Skills:

Strong analytical abilities.
Excellent communication and collaboration abilities.

No agencies please

Perks and Benefits:

Compensation: The pay range for this position is expected to be between $85,000 and $105,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Benefits:

Stay healthy and happy with our comprehensive medical, dental and vision plans.
- You can also choose from FSA or HSA options to suit your needs.
Save for your future with our 401K plan that matches your contributions.
Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
Own a piece of the company with our #Allin Shares Program.

Perks:

Take a break from work with our unlimited PTO policy to refresh and recharge.
Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
Own a piece of the company with our #Allin Shares Program.
Earn extra cash by referring qualified candidates to join our team.
Access professional and personal support through our employee assistance program.
Work from anywhere with our remote work environment that fosters collaboration and creativity. *
Join a fun and energetic team that values your suggestions and new ideas.
Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

Based upon business needs

HR Acuity LLC

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Revenue Operations Specialist