Role Description:

The Head of Sales Operations is a business critical function and is an essential role to support our sales growth strategy.

The role is the counterpart to the Head of Sales, and provides the process support, sales governance and business control. It is a cross functional position and is intended to drive collaboration between Sales Channels and Supply Chain.

The position is responsible for the development of the sales operations to support the UK business strategy and ensure the Country meets the Company growth targets regarding growth & profitability.

Core accountabilities include: Sales Support, Commercial Business Management, Volume Planning & Inventory Management.

Responsibilities & Key Tasks:

Customer Service:

Internal Sales Representation (select accounts)
Dealer / Area Business Manager Support
e-Comm Support and Community Management
Complaints Procedure & Case Management
Customer Order Processing & Oversight
Phone System Integration & KPI Management

S&Op:

Lead the S&Op Process, Monthly Cycle Planning and Governance
Forecast Ownership, Accuracy and Inventory Management
Generate an Optimised Demand Plan aligning Finance, Supply Chain, Sales & Marketing Functions
PSO (Pre-Season Order) Process and Order Management

Sales Enablement:

Master Data Ownership
Pricing and Campaign Management
Dealer Credit Management and Alignment with Finance
SELDIS (Dealer Agreement) Co-ordination and Contract Management
Dealer CRM and New Dealer Start-Up Onboarding
Oversight of Operating Lease Products to both Consumer and B2B
FCA Compliance & Consumer Rights (Process and Compliance)

Business Support:

Sales and Pricing Analysis
Lead the Implementation of Dealer Trade Terms
Ensure Governance and Compliance Requirements are Implemented and Adhered to in-line with FCA Standards
Future System & Support Planning

Skills & Qualifications:

You will be entrepreneurial, self-motivated and results orientated who enjoys managing people and leading change.

Your strategic capabilities are insights driven and customer orientated.

You are required to have strong planning and organisation skills with the ability to work under pressure to deadlines.

A degree in economics, business administration or similar relevant education / experience
Experience of leading and delivering change within a sales operations functional area
Experience of working with and influencing senior stakeholders
Experience managing customer service / sales administration & engaging a team to improve performance
Understanding of P&L, financial budgeting and cost management processes with an operational environment
Understanding of ERP system processes & key system functions related to demand planning and forecasting
Knowledge of operating lease products with ability to articulate differences between consumer and B2B offerings
An understanding of regulatory requirements for financial products and credit broking activities
Have excellent communication and interpersonal skills

An understanding of logistics and supply chains would be advantageous.

Last date to apply:

We are continuously accepting applications

Husqvarna

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Head of Sales Operations