Job Summary

This position will function as a liaison between the Sales Executives and the Sales Staff. The Sales Operations Director is responsible for the overall productivity and effectiveness of the sales organization, by managing sales forecasts for the organization, gathering and consolidating sales forecasting and results for tracking and reporting to the Executive team. This requires regular interaction and follow-up between the sales operations staff and the salesforce to obtain opportunity information and forecasts, as well as reasons for prior month/quarter performance. The Sales Operations Director will develop systems and processes to drive sales effectiveness as well as monitor the trends and evaluate the performance assessed against monthly/quarterly/annual sales goals. The Sales Operations Director will lead a Sales Operations team that manages support functions essential to salesforce productivity and effectiveness. These generally include forecasting, demand planning, analysis, reporting to NHA as well as to HQ, quota setting and management, sales process optimization, SalesForce.com administration and optimization, sales training, sales compensation design/administration, and other special projects related to sales support.

Essential Functions

Coordinates sales forecasting, demand planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in sales organization’s forecasting and planning efforts. As needed, coordinates planning activities with other company functions.
Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
Develops, maintains and updates Standard Operating Procedures for sales related activities including forecasting, demand planning, purchase requisitions, account assignment and SFDC usage/administration.
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. Performs ongoing in-depth analysis of sales data.
Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the organization’s technology investments.
Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported.
Leads internal company compliance efforts required to be maintained for certain bank customers.
Provide input to senior leadership in the development and administration of sales incentive compensation programs.
Working with Accounting, Finance, and/or Human Resources, provides assistance with sales incentive compensation administration on an as-need basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
Directs and supports the consistent implementation of company initiatives.
Builds peer support and strong internal-company relationships with other key management personnel.
Facilitate inter-department, internal, and external communications, including meeting schedules and events.
Other duties as assigned.

Education And Experience

Four-year college degree from an accredited institution
7+ years in sales, sales operations, or sales management in a business-to-business or manufacturing sales environment. At least 4 years in a supervisory role.
3+ years’ experience with salesforce.com
Experience writing and implementing standard methods, procedures, and company policies
Excellent communication and presentation skills
Proficient in Power Point, Excel, Word, and Outlook
Demonstrated proficiency managing analytically rigorous initiatives
SAP experience a plus
Passionate, hardworking, and well-organized professional with power to prioritize and multitask.
Demonstrated ability to obtain participation/partnership across multiple functional areas
Ability to foster close, cooperative relationships with peer leaders, sales management, and sales and support personnel.
Passion for the job

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear.
The employee is often required to sit and use their hands and fingers, to handle or feel.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Vision abilities required to perform this job include close vision.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

The employee may be occasionally exposed to moving mechanical parts and vehicles.
The noise level in the work environment is usually quiet to moderate.
The passage of employees through the work area is average and normal.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.

Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran

Hyosung Innovue - North America

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