Sales Ops - Program Manager

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation, and thoughtful leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!

Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment providing operational and scheduling solutions to address customer deliverables, with responsibilities that include consulting with Manufacturing and customer teams; leveraging internal groups including production, engineering and program management staff to optimize on-time manufacturing deliverables.

Responsibilities:

Sales Operations Customer Facing owner responsible for ensuring adherence to Committed Customer Shipping Schedules and SLA requirements. Highly focused on profitability, Increased revenue and new customer diversification. Responsible for all activities related to Mass Production execution – capacity planning, material planning, material builds, Customer Need-By-Dates, Yield goals, Issue Resolution/Troubleshooting.

Responsible for working with the Customer, MFG, and Supply Chain on CTB dates and providing Shipping Commit Schedules based on MFG capacity and Material availability.
Responsible for executing to the committed shipping schedules. This includes regularly going into the Factory floor for troubleshooting, problem-solving, and escalations to cross-functional team leaders.
Responsible for working with Customer and Hyve Traffic Team on requirements such as coordinating with Freight Forwarders on required Truck Sizes, White Gloves Services (if required), Security requirements (i.e. truck cannot be un-sealed), Air Shipping, etc.
Responsible to coordinate with Customer and Traffic Team/Freight Forwarder for correct Logistics/Delivery window.
Responsible for monitoring and ensuring that Customer SLA requirements are met such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross-functionally at Hyve or with the Customer. This includes working closely with MFG to ensure committed cycle times are met.
Responsible to track Customer re-work and change order requests and to ensure cost coverage before MCOs are generated. VII. Responsible to track Customer sustaining requests such as Sustaining RDT, ACC/ACP qual, etc. and to ensure cost coverage before WOs are generated.

Qualifications:

Operations experience, preferably manufacturing
Business Process analysis and architecture
High volume Reporting and Data analysis experience
Bachelors’ or Associates degree plus a minimum of 5 years related industry/job experience OR equivalent certifications and 3 years related industry/job experience.
Server product knowledge preferred.
Demonstrated business communication skills (both verbal and written) with the ability to communicate effectively over the phone.
Proven self-starter and fast learner with established computer skills.
Recognized analytical skills with a proven background working on diverse and complex problems where analysis of data requires evaluation of identifiable factors.
Demonstrated good judgment in selecting methods and techniques for obtaining solutions.
Proficient knowledge of Windows Operating Systems, advanced Excel skills
Experience in Service and Support desired

Hyve Perks

Every Day is Casual Day • Company Discounts • Community Involvement Opportunities • Profit Sharing • Medical, Dental & Vision Insurance • 401k • FSA & HSA • Paid Vacation, Holiday & Sick Days • Employee Stock Purchase Plan • Tuition Reimbursement • Live Well Work Well Program • And More

The preceding job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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