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IAV Group is an engineering and technical consultancy servicing the global automotive industry with approximately 6,000 employees worldwide and more than 40 years of experience. As a recognized leader in the specification, design, development, validation and production launch of advanced vehicle and powertrain systems, IAV Automotive Engineering deploys a leading team of technical experts, engineering tools and program processes from its North American Headquarters in Novi, Michigan.

IAV is currently seeking a Sales Operations Assistant at our North American Headquarters in Novi, Michigan.

Why Join Us:

At IAV, you'll be part of a global leader in automotive engineering. We offer a dynamic work environment, opportunities for professional growth, and a culture that values innovation, collaboration, and diversity. Join us in driving the future of mobility.

Essential Responsibilities & Activities:

We are seeking a detail-oriented and proactive Sales Operations Assistant to support our dynamic sales team. This role is critical in ensuring smooth operations across CRM systems, reporting tools, and cross-functional coordination. The ideal candidate will have strong experience with Microsoft Dynamics 365 CRM, Microsoft Office Suite, sales reporting, and will thrive in a collaborative environment. This position will be part of the team that builds customer relationships, sales and marketing activities, and build on a global network of experts within IAV.

CRM Management: Maintain and update customer data, opportunities, and pipeline stages in CRM systems
Sales Reporting: Generate and distribute weekly/monthly reports including revenue forecasts, funnel analysis, and performance metrics
Pre-Sales/Inside Sales: automate contact to opportunity qualification and allocation to IAV sales managers
Quote Support: Assist in preparing and tracking customer quotes, ensuring accuracy and timely delivery
Team Coordination: Act as a liaison between sales, finance, and operations to streamline communication and resolve issues
Post lead follow up: Customer satisfaction, lost deal analysis
Document Handling: Support legal and commercial documentation processes including NDAs, contracts, and risk assessments
System Integration: Facilitate data transfer between CRM and SAP, ensuring consistency and traceability
Meeting Preparation: Organize agendas, take notes, and follow up on action items from sales meetings
Will support the President - manage his calendar for meetings, travel and other administrative support
Other duties as assigned

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field
3+ years of experience in sales operations, sales support, or CRM administration
Experience with CRM platforms (Microsoft Dynamics 365)
Familiarity with SAP SD, SAP SAC and quotation configurators is a plus
Strong understanding of sales processes and customer lifecycle management
Excellent organizational and time management skills
Strong attention to detail and data accuracy
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
Effective communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Analytical mindset with the ability to generate actionable insights from data
German, Spanish speaking is a plus
Ability to travel domestic and international as needed

Benefits

401K with company matching
PTO (Paid Time Off) starts at 20days/year with 1 day accumulation per year
Health/Dental/Vision insurance starts on date of hire
Health saving account
Flexible spending account
Life insurance
Short-Term & Long-Term Disability (covered 100% premium)
Tuition reimbursement
Training and Development
Paid Holidays
Employee assistance program
Employee Discount
Referral program

IAV Automotive Engineering, Inc.

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Sales Operations Assistant