Overview:

As a Revenue Operations Manager, you will be responsible for overseeing and enhancing the efficiency of our revenue operations. This role requires a strategic thinker with a keen understanding of sales, marketing, customer and post-sale processes. You will work cross-functionally to streamline operations, manage support queues in a timely manner, improve data accuracy, drive revenue growth, and manage our growing Revenue Operations resources in region. The ideal candidate is analytical, detail-oriented, and possesses strong leadership and communication skills.

About Us:

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities:

Help to guide and manage our India based Revenue Operations roles, ensuring alignment with the functional leaders they matrix into and achievement of key responsibilities to support those functional areas
Building and maintaining a high performing team culture that is part of the larger global Revenue Operations team
Oversight may include technical resources that will support and be a critical contributor to the GTM Systems and Analytics teams (e.g., SalesForce Admin)
Build a team that is capable of working cross-functionally with key stakeholders including Marketing, Finance and HR.
Collaborate with sales, marketing and customer Revenue Operations leaders and teams to ensure alignment on goals, processes, and day to day management and support of the business.
Implement and optimize lead-to-revenue-to-customer success processes to enhance conversion rates, shorten sales cycles and improve customer NPS.
Emphasis on growing analytical skill set to optimize workload across the entire team.
Help to manage various support queues while assessing the inquiries to determine recurring issues that can be addressed via proactive process improvements
Working with the other Revenue Operations leaders. oversee the accuracy and completeness of data in our CRM system
Analyze revenue performance metrics to identify trends, opportunities, and areas for improvement
Develop and maintain reports and dashboards to provide insights into key performance indicators
Evaluate, implement, and optimize sales, marketing, customer and post-sale technologies to streamline operations
Provide training and resources to the customer facing teams to enhance their effectiveness and productivity
Identify opportunities for process optimization and efficiency gains
Implement best practices to enhance the overall revenue operations workflow

Qualifications:

Bachelor's degree in business, finance, or a related field.
At least 3+ years of proven experience in revenue operations, sales operations, or a related role.
Strong analytical skills with a data-driven mindset.
Familiarity with CRM systems (e.g., Salesforce), sales and marketing automation tools, and sales analytics.
Excellent communication and interpersonal skills.
Proven ability to lead cross-functional teams and drive collaborative efforts.

EEO Statement:

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits:

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

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Manager, Revenue Operations