Description

Company Description

Identiv stands as a global leader in digital security and identification within the Internet of Things (IoT) realm. Our comprehensive platform encompasses radio frequency identification (RFID) and near-field communication (NFC) technology, robust cybersecurity, and a full spectrum of physical access, video, and audio security solutions. Our mission encompasses ensuring seamless access and universal operations, safeguarding identities from malicious threats, protecting intellectual property, and driving innovation in the IoT landscape.

Identiv is globally trusted by a select group of partners and forward-thinking customers spanning diverse vertical markets. From airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations, we provide security for the people and places that underpin our daily lives. With a strong international presence, we are at the forefront of technological advancement, shaping the future with cutting-edge innovation. Identiv's mission is to digitally secure the physical world.

At Identiv, every individual and every action hold significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes.

Identiv Values

Our core values revolve around unwavering commitment to our promises, continual support, and respect for our team members in every aspect, a genuine customer-centric approach that goes beyond mere words to embody a deep passion and sense of duty, a relentless pursuit of superior, more efficient solutions that not only benefit our customers but also empower us to surpass our commitments and fulfill our mission. Above all, we emphasize the importance of smiling, finding joy, and being proud of the hard work that goes into our end results!

What Sets Us Apart

Community: Collaborating with exceptional individuals significantly contributes to our workplace satisfaction. We recognize that our value is intricately tied to the vibrant community of people we engage with. We seek out individuals who are deeply passionate about their work, relish the art of problem-solving, delight in discovering solutions, and take joy in the process.

Innovation: We are forward-thinking tech enthusiasts working on the present while envisioning the future. Our cadre of visionaries brings creative insights to address current challenges, nurturing ideas, identifying opportunities for enhancement, fostering transparent communication, and serving as a source of inspiration to both our team members and business associates.

Accountability: With over four decades of industry-leading expertise in security, digital identity, and the Internet of Things, our team embodies the highest standards of integrity and professionalism. Our members are characterized by their unwavering honesty, reliability, loyalty, inclusivity, and respect for others. We take full responsibility for our actions, regardless of the outcome, and view every experience as an opportunity for learning and growth.

Impact: Catalyzing Positive Transformation. Our employees contribute to shaping a brighter future through their involvement in pioneering technology. Simultaneously, they play a pivotal role in cultivating an improved workplace by offering feedback to our leadership, knowing that their voices are genuinely valued and respected.

Authenticity: We demystify intricate technology, ensuring accessibility for individuals spanning the spectrum from experts to novices. Our workforce experiences a nurturing environment where they can authentically be themselves, enjoying a sense of safety, security, and comfort. Each team member is respected and cherished for their unique identity, with the assurance that their thoughts and viewpoints are not only acknowledged but also hold significant weight within the team.

Talent: We recruit industry-leading professionals known for their exceptional skills. We foster continuous growth by offering training opportunities, enabling our employees to excel. Our team members have the privilege of applying their innate talents and honed expertise in their roles, deriving genuine satisfaction from their work, finding it intellectually engaging, and aspiring to advance in their careers.

Fun: Embracing enjoyment and laughter is a key ingredient in our work culture. We understand that our workplace is enriched when we infuse it with fun. We actively seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey while achieving solutions.

Job Summary

As the Senior Director of Americas Sales you will be responsible for generating and managing new business in the Americas region. This role requires a deep understanding of Identiv's products and services within the RFID technology and IoT sectors.

Responsibilities And Duties

Develop and execute comprehensive strategic account plans for key customers, aligning with Identiv's business goals and product offerings in RFID technology and IoT.
Assume the role of the key contact and gateway for Identiv's channel partners.
Identify growth opportunities within strategic accounts and collaborate with cross-functional teams to capitalize on these opportunities.
Serve as the primary point of contact and advocate for strategic account customers, addressing their needs and challenges proactively.
Define and implement best practices for customer success and account management, ensuring consistent delivery of exceptional service.
Cultivate a customer-centric culture within the team and throughout the organization.
Establish and nurture strong, long-term relationships with strategic account customers, suppliers, and manufacturers, gaining an in-depth understanding of their RFID and IoT technology needs.
Collaborate with customers to co-create solutions that drive mutual success, positioning Identiv as a strategic partner.
Collaborate closely with the sales and marketing teams to identify opportunities for upselling and cross-selling Identiv's RFID technology and IoT solutions to strategic accounts.
Continuously monitor customer usage and adoption, identifying opportunities to increase engagement and revenue.
Develop and execute customer retention strategies to minimize churn and extend customer lifetime value.
Proactively address customer issues and concerns to ensure a consistently high level of satisfaction and loyalty.
Utilize data-driven insights to evaluate customer health, track key performance indicators (KPIs), and measure the success of customer success initiatives.
Develop annual budgets for evaluation by sales representatives and clients.
Offer qualitative and quantitative market data, updates, and analysis to bolster sales initiatives while also providing regular reports and updates to senior leadership on the status of strategic accounts and customer success efforts.
Create sales and technical resources to improve Identiv's capacity for identifying and fostering growth within specific markets and applications.
Foster strong collaboration with cross-functional teams, including product development, marketing, sales, and operations, to ensure a unified approach to serving strategic accounts within the RFID technology and IoT sectors.

Requirements

Bachelor's degree in business, engineering, or a related field (MBA preferred).
Working experience with Salesforce and NetSuite.
10 years of proven experience in strategic planning, business development, or technical marketing, complemented by a proven track record in customer success, account management, or strategic sales, highlighting significant achievements in revenue growth and surpassing customer satisfaction benchmarks.
Exceptional communication and interpersonal skills, including the ability to establish trust and credibility with C-level executives in the RFID technology and IoT industries.
Analytical mindset with the ability to leverage data and metrics to make informed decisions and drive results.
Strategic thinking and creative problem-solving abilities.
In-depth knowledge of the RFID technology, and IoT industries, including emerging trends and competitive landscape.
Willingness to travel as required to meet with strategic account customers and attend industry events.

Characteristics Desired

Intellectually sharp and highly motivated, with a relentless drive for success.
Brimming with high energy and contagious enthusiasm.
A hands-on approach, finding satisfaction in rolling up sleeves and "getting it done," whether independently or in collaboration with others.
Possesses outstanding character and a magnetic personality.
A dedicated team player who is genuinely invested in the success of others, fostering a true enjoyment of collaborative work.
Strikes a balance between working smart and working hard. We all commit to doing whatever it takes to achieve our goals and mission, without engaging in unnecessary tasks, mere "face time," or prioritizing form over substance.

Benefits

Pay & Perks:

At Identiv, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience.

In the spirit of openness regarding compensation, the the base salary range for this position is between $100,000-$140,000 annually with a 40% variable.

Total compensation package includes:

Competitive Base Pay
Fidelity 401(k) + Company Match
11 Company Paid Holidays
6 Days of Sick Pay
Generous Paid Time Off
Medical, Dental, & Vision Insurance
FSA/HSA
Fun Employee and Family Events
Employee Wellness Program
Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans
A range of discounted products and free services

Identiv encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for up-leveling for an extraordinary candidate.

We prioritize hiring the most qualified individuals, and in keeping with our commitment to both our employees and customers, employment offers are subject to the outcome of a confidential pre-employment background check.

Equal Opportunity Employer

Identiv is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Identiv does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.

Identiv

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