Logistics & Sales Operations Coordinator

Location: Brentford, London (Zone 4)
Company: IDIS Europe Ltd.
Employment Type: Full-time, Permanent

About IDIS Europe Ltd.

IDIS is a global security and video surveillance solutions provider, delivering award-winning technology and trusted service to businesses worldwide. Our Europe branch, based in Brentford, London, supports operations, logistics, and sales across the UK and EU. We are now seeking an experienced and motivated Logistics & Sales Operations Coordinator to join our team and play a key role in supporting our regional business operations.

Homepage: www.idisglobal.com

Salary & Benefits

Salary: £30,000 – £35,000 (depending on experience)
Hybrid Working: 1 day per week from home (after successful completion of probation period)
Holiday Allowance: 29 days (including one “Birthday Treat” day, effective from 2026) plus UK bank holidays
Annual Pay Review
Pension Scheme
Performance Incentive Scheme

Working Hours & Conditions

Hours: 08:00–16:00 or 09:00–17:00 (including 1-hour lunch break)
Location: Brentford, Middlesex (Zone 4)
Work Permit: Applicants must have the right to work in the UK (no sponsorship provided)
Start Date: Early November 2025 (negotiable)

Job Overview

The Logistics & Sales Operations Coordinator will provide comprehensive administrative and operational support to both the sales and logistics teams. This role ensures the smooth processing of sales orders, timely delivery of products, and accurate coordination between internal departments and external customers.

Key Responsibilities

Sales Administration

Assist the sales team with day-to-day administrative support and documentation.
Prepare and process sales orders, quotations, and invoices.
Maintain and update customer databases, sales records, and reports.
Communicate with clients regarding order status, delivery schedules, and after-sales support.
Track and report on sales performance metrics.
Handle incoming calls, emails, and other correspondence from clients.
Support ad-hoc administrative tasks as required.

Logistics Coordination

Manage daily shipping operations for the UK and EU, including invoicing and Proof of Delivery (POD) management.
Handle Return Merchandise Authorizations (RMA), warranty registrations, and demo stock tracking.
Monitor inventory, resolve stock discrepancies, and maintain order forecasts.
Communicate proactively with sales teams and customers about ETAs, delays, and fulfilment updates.
Maintain and update CRM systems (Salesforce) and ensure accurate data entry for discontinued or replacement products.
Prepare weekly PSI (Production, Sales, Inventory) reports and monthly stock/shipping reports for management and shareholders.
Support sales forecasting and ensure data consistency across systems (e.g. SAGE ERP).
Liaise with warehouse and logistics partners to ensure timely product delivery and service performance.

Skills, Experience, and Qualifications

2–3 years of experience in a similar logistics and/or sales operations role (preferred, but full training provided).
Strong organizational, multitasking, and time management skills.
Proficiency with ERP, SAGE, CRM (Salesforce), and inventory management systems.
High level of accuracy and attention to detail.
Ability to work effectively under pressure in a fast-paced environment.
Intermediate proficiency in Microsoft Office,( Excel).
Proactive, problem-solving mindset with a focus on continuous improvement.

If you are interested in joining our company, please contact the person below:

Contact: Brian Lee / HR Director
Email: brian.lee@idisglobal.com
Mobile: 0749-838-6718

Thank you

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee mentoring programme
Flexitime
Free parking
On-site gym
On-site parking
Work from home

Work Location: Hybrid remote in Brentford TW8 9HH

IDIS EUROPE LTD

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Logistics & Sales Operations Coordinator