Overview:

IMA Solutions is looking for a Sales Operations Associate (12 month contract) to join out team!

The Sales Operations Associate (internally called a Sales Associate) role is that of the front-liner, they represent the voice of the business and are the first to interact with our customers. They help customers meet their needs and are responsible for drafting and submitting periodical reports based on sales, events, sponsorships in the company

As an active advertiser of different services, the Sales Associate should be a good communicator. The Sales Associate is also expected to have excellent relationship building skills, which are needed to interact with customers

The salary for this role is between $70,000-$75,000.

Qualifications:

EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent required; Bachelor’s degree preferred

QUALIFICATIONS

Ability to anticipate customers’ needs and match them with appropriate products and services
Comfort with working under pressure in a fast-paced environment
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to work independently, prioritize work activities and use time efficiently
Uses intuition and experience to effectively market the company’s services
Ability to follow instructions and respond to Senior managements’ directions accurately
Ability to assist with development and delivery of compelling presentations
Demonstrates the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics
Must be able to maintain confidentiality
Must be able to demonstrate team behavior and willing to promote a positive team -oriented environment
Must be able to stay focused and concentrate under normal or heavy distractions
Must be detail oriented, organized, efficient with the capability of establishing instant credibility
Uses good judgment and includes the appropriate people in the decision-making process
Must be able to divide work requirements between office time and travel

ESSENTIAL SKILLS

Ability to read, analyze and interpret common and complex correspondence, legal contracts and documents.
Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
Ability to respond appropriately and professionally to inquiries or complaints from customers, regulatory agencies, upper management, etc.
Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company

ABOUT US:

IMA Solutions is one of Canada’s leading providers of independent medical assessments for a reason: your goal is our goal. At IMA Solutions we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work.

IMA Solutions is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.

Responsibilities:

Sell the company’s products and services and increase sales.
Address customer inquiries and resolve issues as needed.
Escalate issues or areas of concern expressed by customers.
Work with the operation teams to ensure customer satisfaction.
Analyze current referrals data to see which accounts can be grown or saved.
On occasion assist customers with bookings.
Liaise with managers in all departments to implement new procedures and brainstorm new ideas.
Coordinate with Senior Management and assist with implementing new customer requirements.
Identify industry developments and trends and communicate changes to customers and Senior Management.
Organize or help organize in-house educational Lunch and Learn sessions for customers.
Attend conferences and seminars to raise brand awareness and to attract new clients.
Organize & attend lunch or dinner meetings with customers to maintain professional and productive relationships.
Generate spreadsheets and reports containing customers information to support the other departments.

IMA Solutions

New Jobs

Sales Operations Associate (12 month contract)