Sr. Director, Revenue Operations

Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past four years, IndeVets is a company devoted to making the lives of veterinarians better. We were built to address the mental health crisis in vet med by giving doctors back the time they deserve for better work-life balance. Our highly credentialed veterinarians fill in for permanent staff at hospitals facing shortages across the U.S. Our mission is to bring balance, fulfillment and joy back to vet med while providing our partner hospitals with consistent, compassionate coverage to maintain excellent care for pets.

The Sr. Director, Revenue Operations will build and lead an integrated Demand–Supply–Fulfillment engine across Sales, Recruiting, Marketing, Scheduling, and Clinical to ensure predictable demand, reliable doctor supply, and rapid shift fulfillment. Reporting directly to the CEO and leading the Scheduling team, this leader creates a unified operating system with clear SLAs, trusted data, tight execution cadence, and measurable improvement in fill rate, utilization, forecast accuracy, and revenue performance.

Responsibilities

Key Responsibilities

Own Demand–Supply–Fulfillment funnel definitions, KPIs, dashboards, and data integrity: Establish and maintain one canonical funnel across Marketing, Sales, Recruiting, Scheduling, and Clinical. Define stages, conversion rules, and reporting standards. Ensure data accuracy, governance, and consistency across Salesforce, ATS, and marketing platforms.

Directly lead the Scheduling Department: Own day-to-day execution of doctor scheduling and shift fulfillment, accountable for speed-to-fill, utilization, and Partner Hospital experience.

Design and enforce SLAs across functions: Define handoff criteria, service levels, ownership boundaries, and escalation paths. Monitor adherence and drive corrective action when standards are missed.

Run weekly and monthly RevOps operating cadence: Lead pipeline reviews, forecast reviews, fill and utilization tracking, and cross-functional execution forums. Prepare data-driven pre-reads, facilitate decisions, and hold owners accountable.

Build and maintain a demand forecast aligned to recruiting capacity: Ensure Sales targets demand that is fillable by geography, shift type, and cadence, aligned with hiring strategy and doctor availability.

Identify bottlenecks and drive corrective actions to closure: Continuously analyze throughput, conversion rates, and cycle times to surface root causes. Translate insight into prioritized actions and drive them to measurable impact.

Partner with Sales, Recruiting, Clinical, Operations, and Marketing leaders: Act as a neutral integrator and trusted thought partner to align priorities and translate strategy into coordinated execution.

Own sales compensation planning and incentive design: RevOps owns the design, governance, and ongoing optimization of Sales compensation plans to ensure alignment with company objectives, demand quality, and fillable growth. Leverage RevOps ownership of funnel definitions and KPIs to create incentive structures that drive the right behaviors—profitable demand, accurate forecasting, clean handoffs, and high-quality bookings. Partner closely with Sales leadership and Finance to ensure plans are measurable, scalable, and tied to trusted data and performance outcomes.

Translate strategy into execution-ready plans: Turn strategic objectives into clear initiatives, milestones, resourcing plans, and success metrics. Define what good looks like and ensure disciplined execution.

Qualifications

7–10+ years in Revenue Operations, Sales Operations, Growth Operations, or Business Operations
Experience managing operational teams (Scheduling, Operations, or equivalent)
Ownership of end-to-end funnel across Sales, Marketing, and Recruiting/Delivery
Experience building operating cadences used by executive teams
Proven improvements in forecast accuracy, conversion, and cycle times
Experience influencing senior leaders without authority
Staffing, healthcare services, marketplace, or PE-backed experience preferred

Physical Demands & Work Environment:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
HQ office space or home office space
Travel to HQ office space as needed
Frequent typing and talking over the phone or Teams
Comply with all operational standards and employment laws and regulations

Did we mention we have competitive pay and great benefits? Specifically:

Medical Insurance with a monthly Company contribution, including two fully paid options
Low-Cost Dental and Vision Insurance
Company-Paid Short-Term Disability Insurance
Low-Cost Long-Term Disability Insurance
Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
Voluntary Employee, Spouse, and Dependent Life Insurance
Company-Paid Employee Assistance Program (EAP)
Paid Parental Leave
Generous Paid-Time Off
401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period

About IndeVets

Founded in 2017, IndeVets is a veterinary staffing company built on the mission of bringing balance, fulfillment, and joy back to a burned-out industry. Vet-led and doctor-driven since day one, we employ highly credentialed veterinarians who provide trusted, consistent coverage to animal hospitals nationwide, filling staffing gaps without compromising care. We make it easy for veterinarians to get the time back they deserve for better work-life balance by giving them control over the hours they work, along with professional growth, mental health support, and comprehensive benefits. For our hospital partners, that means minimized stress, maximized continuity, and a proven return on investment. We’re united in caring for pets across the country by ensuring veterinarians can deliver their best to the clinics and animals they serve. Officially certified as a Great Place to Work®.

For more information, visit indevets.com or follow us on LinkedIn, Instagram, and Facebook.

IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws.

IndeVets

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Sr. Director, Revenue Operations