Hello there! Infrrd here.

Haven’t heard of us before? No problem. First off, it’s pronounced In-fur-d .

The Enterprise AI company that uses AI and Machine Learning technologies to help our customers automate human tasks. And Intelligent Document Processing (IDP) company helping enterprises extract, understand, and act on data locked in complex documents. Our solutions empower some of the world’s leading organizations in mortgage, insurance, construction, and manufacturing to automate what once seemed impossible.

We’re seeking a Sales Operations Manager to drive the effectiveness, efficiency, and scalability of our sales organization. In this critical role, you’ll manage sales processes, pipeline health, forecasting, and CRM systems to ensure our go-to-market (GTM) strategy delivers consistent growth. You’ll work cross-functionally with sales, marketing, finance, and customer success teams to align operations with business objectives.

Key Responsibilities:

Pipeline Qualification & Management

Oversee inbound and outbound lead qualification workflows
Implement routing logic to ensure timely and accurate lead follow-up
Monitor pipeline health, flag risk areas, and suggest corrective measures

CRM Administration & Optimization

Own CRM management (e.g., HubSpot or Salesforce): configuration, data hygiene, permissions, and custom objects
Train and support the sales team on CRM usage and best practices
Continuously optimize CRM to align with evolving GTM processes

Sales Analytics & Forecasting

Create and distribute dashboards and reports on pipeline velocity, conversion rates, and sales performance
Lead the quarterly forecasting process and support territory planning
Provide actionable insights to inform resource allocation and quota setting

Process Design & Continuous Improvement

Document, standardize, and automate key sales processes (e.g., lead handoff, deal desk operations)
Identify bottlenecks and collaborate with cross-functional teams to streamline workflows
Evaluate and implement sales enablement tools (e.g., CPQ, analytics, sales engagement platforms)

Reporting & Stakeholder Communication

Deliver executive-level reports on sales performance, trends, and projections
Coordinate regular sales ops syncs and cross-functional updates Act as a strategic liaison between sales, marketing, finance, and product

Required Qualifications

6-8 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B SaaS environment
Proven hands-on expertise with CRM platforms (preferably HubSpot) at an admin/configuration level
Strong analytical skills with the ability to translate data into strategic recommendations
Excellent communication and presentation skills, with the ability to influence senior stakeholders Experience working with B2B US-based clients

Work Location & Hours

Based in Bangalore , working alongside our India team
Must be available during India and US business hours (Typically between 3pm to 12am)

Looking forward to speaking with you!

Infrrd

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Sales Operations Specialist