Business Operations Lead

Insighte Childcare is an inclusive child-development organisation supporting children, families and schools across India. Since 2016, we have worked with more than 2,000 children and 1,000 families through school-based learning support, Homecare therapy, counselling and clinical services. Our approach is child-first and neurodiversity-affirming. We believe in changing the environment—not the child, and follow the principle of Connection before Correction. Our professionals help children with Autism, ADHD, learning differences and other developmental needs participate meaningfully, build independence and develop skills without shame or forced compliance. For psychologists, special educators and child-development professionals, Insighte offers structured training, ongoing clinical supervision and practical experience across schools, homes and therapeutic settings. Team members can grow into roles such as Child Psychologist, Case Manager, Inclusion Specialist and Clinical Supervisor.

Insighte Childcare is an inclusive child-development organisation supporting children, families, and schools across India.

Since 2016, we have worked with more than 2,000 children and 1,000 families through school-based learning support, Homecare services, counselling, and clinical programmes.

As we enter our next phase of growth, we are looking for a Business Operations Lead who enjoys building systems, creating clarity, and helping teams execute consistently.

This role is for someone who enjoys solving operational challenges, improving systems, coordinating across functions, and ensuring that important decisions translate into measurable action. It is not focused solely on managing people or maintaining existing processes.

What You Will Lead

● Day-to-day operating rhythm across Service Operations, HR, CRM, Finance, and Administration.

● Business dashboards, management reporting, and weekly or monthly operating reviews.

● Cross-functional coordination for client onboarding, therapist allocation, service delivery, billing, and collections.

● Process improvement, automation, SOP development, and operational controls.

● Revenue operations, including collections visibility, utilisation tracking, and identification of revenue leakage.

● Resolution of operational escalations, dependencies, and leadership action items.

● Fostering a culture of ownership, accountability, disciplined execution, and follow-through.

You will work closely with the COO, Founder, Clinical Leadership, and functional teams to help build an organisation that is scalable, financially disciplined, and operationally excellent.

Who We Are Looking For

You may be a strong fit if you:

● Have 5–8 years of experience in business operations, service operations, or programme operations.

● Have led cross-functional projects or operating teams in a growing organisation.

● Are comfortable working with dashboards, business metrics, revenue, collections, and performance data.

● Can bring structure to complex and rapidly changing situations.

● Are confident following up with multiple stakeholders and driving initiatives to completion.

● Combine attention to detail with strong commercial and organisational judgement.

● Are proficient in spreadsheets and familiar with CRM, ERP, workflow, or project-management tools.

Experience in healthcare, education, clinics, hospitality, staffing, or another people-intensive service business will be valuable.

More than a specific industry background, we are looking for someone who is systems-oriented, commercially aware, organised, accountable, and disciplined about execution.

If building systems, solving problems, and enabling teams to perform at their best excites you, we would be happy to hear from you.

You can apply using this link: https://talent.flowmingo.ai/jobs/YnVzaW5lc3Mtb3BlcmF0aW9ucy1sZWFkLTE

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Business Operations Lead