Client Success & Revenue Operations Manager

About the Role:

Insighte Childcare is seeking a dynamic Client Success & Revenue Operations Manager to oversee the entire client lifecycle, from initial inquiry through activation, retention, and ongoing service experience. This role blends client communication, revenue ownership, operational execution, problem-solving, cross-team collaboration, and data management. You will collaborate closely with CRM, HR/Talent, Clinical, Finance, and Operations teams to ensure seamless client transitions and prompt issue resolution. The ideal candidate is a proactive individual who thrives on ownership, enjoys working with data, excels at resolving complex operational challenges, and is driven to achieve results.

Location:

Bengaluru / Hybrid

Compensation:

Fixed: ₹30,000–₹40,000 per month

Performance Variable: ₹5,000–₹10,000 per month based on agreed outcomes.

Potential Monthly Compensation: ₹35,000–₹50,000

Variable pay will be linked primarily to:

New client activations

Conversion rates

Replacement turnaround time

Client retention

Revenue/payment follow-up

CRM/data accuracy

Key Responsibilities:

New Client Conversion & Activation: Manage the end-to-end process from lead inquiry to successful client activation and service commencement. This includes lead follow-up, understanding client needs, coordinating assessments, moving qualified leads to conversion, arranging therapist availability, ensuring payment and onboarding completion, and tracking clients until services begin.

Client Success & Retention: Cultivate and maintain strong ongoing client relationships. Responsibilities include regular communication, proactive identification of dissatisfaction, resolving operational concerns, coordinating with clinical teams when necessary, tracking clients at risk of churn, managing renewals, and gathering structured client feedback.

Therapist Mapping & Replacement Coordination: Liaise with HR/Talent and Clinical teams to ensure clients are matched with suitable professionals within stipulated timelines. This involves clearly communicating client requirements internally, tracking pending mappings, following up on therapist availability, coordinating introductions, managing replacement requests, and keeping clients informed of any delays.

Revenue Operations: Monitor the revenue funnel, track client conversions and activations, follow up on pending payments, identify and resolve billing discrepancies, coordinate with Finance, track client pauses or discontinuations, and ensure clear commercial status for all clients.

CRM & Data Ownership: Maintain accurate and up-to-date CRM records for all active leads and clients, including status, owner, next action, follow-up dates, service status, payment status, and relevant notes. Adapt to and improve workflows using technology and automation.

Escalation & Problem Solving: Address and resolve complex client and operational issues, such as therapist resignations, client dissatisfaction, deployment delays, payment issues, or client churn threats. This involves problem identification, owner identification, solution development, clear communication, and diligent follow-through to closure.

Qualifications

Skills: Proficiency in CRM systems, Excel/Google Sheets, data analysis, operational problem-solving, client relationship management, cross-functional communication, and project management.

Education: Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.

Attributes: Highly organized, proactive, detail-oriented, excellent communication and interpersonal skills, ability to work independently, strong ownership mentality, comfortable with ambiguity, and a results-driven approach.

Benefits

Competitive monthly compensation with performance-based variable pay.

Opportunity to grow into a leadership role within a scaling organization.

Be part of a mission-driven company focused on improving child development and mental health support.

Hybrid work arrangement offering flexibility.

How to apply

Apply Here- https://talent.flowmingo.ai/jobs/Y2xpZW50LXN1Y2Nlc3MtcmV2ZW51ZS1vcGVyYXRpb25zLW1hbmFnZXI

Interested candidates are encouraged to click on the 'Apply Now' button to submit their application.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: Hybrid remote in Whitefield, Bengaluru, Karnataka

Insighte Childcare Private Limited

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Client Success and Revenue Operations Manager