At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

The mission of the Business Operations team is to create strategic clarity and alignment to accelerate Instawork’s growth, and we tackle company-critical work in three areas:

Business health & day-to-day operations. Define critical KPIs/metrics, stay on top of key trends in the business, perform analyses to unearth new insights and support important decisions, and design/own the "operating systems" that help run the business effectively.

Strategic planning & goal-setting. Manage the processes that enable teams to produce clear strategic plans connected back to broader company strategy, and translate these plans into forecasts and ambitious goals/OKRs.

Special projects & initiatives. Answer critical questions about our market and growth opportunities, drive complex projects that help us run/scale better as a business, and incubate 0->1 initiatives that lack clear owners.

As an Associate on our small, growing Revenue Operations & Analytics team, you will work closely with leaders across our go-to-market (GTM) functions on initiatives that help scale the demand side of our marketplace during a period of rapid growth. You will be given the autonomy to lead projects that are critical to the success of the business, the guidance to develop into a business leader in your own right, and the opportunity to eventually step into functional leadership roles within the business or more senior roles within Business Operations.

What You'll Do

Generate critical business insights from rigorous data analysis and market research to accelerate revenue growth at Instawork
Manage key GTM operating rhythms, including metrics reviews, territory and account planning, and OKRs / goal-setting for our GTM teams
Drive and scale our GTM forecasting, compensation and lead management plans and processes
Manage the systems, tools, workflows, and automations that power our GTM teams' day to day and make them as productive and efficient as possible
Tackle high priority special projects, including but not limited to: customer segmentation and service model alignment, scalable lead generation systems, TAM expansion opportunities, org and comp/incentive plan design, etc.

Who You Are

3+ years experience in a highly analytical business role, including strategy consulting, investing, investment banking, and/or Biz Ops / Sales Ops at a high growth company
Entrepreneurial self-starters that thrive in a fast-moving environment and are capable of independently seeking information and delivering results without waiting for direction
Strong data analysis skills, including fluency in Excel / Google Sheets, SQL, and BI / data visualization tools
Executive presentation and communication skills, including the ability to tell stories with data
Interpersonal skills to work effectively with team members and lead without authority
Knowledge of SFDC + other sales and marketing tools / integrations is a plus

Instawork Values

Bias for Action - We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
Act Like an Owner - Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
Always Be Learning - We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
Empathy, Trust, Candor - Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

About Instawork

Founded in 2016, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than three million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada.

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Revenue Operations Associate