Head of Business Operations

West Midlands – 2/3 days on-site

Permanent (FTC or day-rate options available for immediate start)

Up to £80k per annum

Starting: ASAP

Company

We’re excited to partner with a leading organisation in the education and learning space on a key Head of Business Operations role. This is a fantastic opportunity to drive operational efficiency across key business functions, including course delivery, logistics, and financial processes.

The organisation is a household name and delivers large-scale learning programs and is focused on scaling operations, ensuring smooth delivery and continuous improvement. With a collaborative culture and a focus on operational excellence, this is a great time to join and make a real impact.

Role

As Head of Business Operations, you will play a pivotal role in leading and optimising operational processes across multiple functions. This role is ideal for someone with strong leadership and operational strategy experience—particularly within education, learning, or similarly regulated environments.

Key responsibilities include:

Lead & Optimise: Oversee business functions, ensuring smooth delivery of learning programs, improving operational processes, and driving efficiency.
Strategic Oversight: Implement strategies to scale operations, manage financial processes, and drive business development.
Collaboration: Work with senior leadership across finance, HR, and commercial teams to align operations with broader business goals.
Operational Delivery: Manage course delivery logistics, budgeting, and business administration, ensuring seamless execution.

What We’re Looking For

Operational Leadership: Proven track record in leading large-scale operations, ideally within education or learning environments.
Efficiency Expertise: Experience improving operational processes, particularly around course delivery and logistics.
Financial Acumen: Strong budgeting, financial planning, and process optimisation skills.
Change Management: Ability to implement new processes and lead through organisational change.
Stakeholder Management: Experience working within structured organisations and navigating complex governance structures (e.g., public bodies, universities).

Rewards

This role offers a unique opportunity to shape operational strategy within a high-profile organisation. With both permanent and immediate interim options available, this is a great chance to lead a high-performing team.

If the above E-learning job is of interest and you want to know more, get in touch or apply using the form below. Drop me an email at charlie.tolley@instinct.co.uk. I can also be found on LinkedIn if you'd like to connect for future opportunities.

Instinct Resourcing

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Head of Business Operations