Job Description

Revenue Operations Manager

Hours: Normal working hours will be Monday Friday 9am - 5:30pm

Salary: £45,000

Reporting into: Commercial Sales Director

About Intelli-Park

For over 20 years, Intelli-Park has been the trusted partner for landowners and operators across thousands of sites, transforming car parks from cost centers into revenue-generating assets. We blend cutting-edge technology, data analytics, and hands-on expertise to manage parking operations that run smoothly while maximizing revenue for our clients.

We're experiencing significant growth, recently winning major portfolio clients and expanding our paid parking solutions across the UK. As we scale, we need someone to build the operational infrastructure that will support our ambitious revenue goals.

The Role

We're looking for a Revenue Operations Manager to own and optimise our entire revenue engine. You'll be the connective tissue between sales, project delivery, customer success, and finance - building the systems, processes, and insights that enable us to scale efficiently and predictably.

This is a high-impact role where you'll have direct influence on revenue growth and operational efficiency. You'll work closely with leadership to design and future proof our internal infrastructure.

What You'll Do

Systems & Technology

Own our revenue tech stack:

Manage and optimise our CRM and pipeline management tools
Implement and maintain integrations between sales, operations, finance, and customer systems
Evaluate, select, and implement new tools to improve efficiency and visibility
Ensure data flows seamlessly across systems
Maintain data integrity and establish data governance standards

Key Projects:

Evaluate and continuous improvement of CRM
Build automated workflows to reduce manual handoffs
Create single source of truth for customer and revenue data

Process Design & Optimization

Build scalable, repeatable processes:

Design and document end-to-end revenue processes from lead to cash
Optimise the pipeline stages and definitions
Create clear handoff protocols between sales, project delivery, and account management
Identify and eliminate bottlenecks
Standardise proposal creation, pricing approval, and contract workflows
Develop territory planning and capacity models for sales and account management teams

Analytics & Reporting

Turn data into actionable insights:

Build revenue dashboards showing pipeline health, conversion rates, and forecast accuracy
Create weekly/monthly reporting for leadership and board meetings
Track key metrics: win rates, sales cycle length, average deal size, customer acquisition cost
Analyse bottlenecks and provide recommendations for improvement
Monitor project delivery timelines and identify delays before they become critical
Build forecasting models to predict revenue with confidence

Key Reports You'll Own:

Weekly pipeline review (what's moving, what's stuck, what needs attention)
Key KPIs and ratios between sales pipeline stages
Monthly revenue vs forecast analysis
Quarterly capacity planning (can we handle the pipeline we're building?)
Installation timeline tracking and bottleneck identification
Paid parking revenue performance vs projections
Contract signed to Go Live date

Cross-Functional Alignment

Be the glue between teams:

Facilitate weekly sales/delivery alignment meetings
Partner with finance on revenue recognition, invoicing, and collections
Work with sales leadership on budget setting and territory design
Collaborate with customer success on retention metrics and upsell opportunities
Bridge communication gaps between sales and delivery

Key Relationships:

Sales team: Provide tools and insights to close more deals
Project delivery: Ensure smooth handoffs and realistic timelines
Finance: Align on revenue forecasting and reporting
Customer success: Track retention, expansion, and churn metrics
Leadership: Strategic advisor on growth and efficiency

What You'll Bring

Essential Experience

3-5 years in revenue operations, sales operations, or similar role (ideally in a B2B services or SaaS environment)
CRM expertise - You've lived in Salesforce, HubSpot, Pipedrive, or similar and know how to make them work for the business
Process design - You've built or significantly improved go-to-market processes and can show the impact
Analytics skills - Comfortable with Excel/Google Sheets, SQL is a plus, BI tools (Tableau, Looker, Power BI) experience helpful
Cross-functional collaboration - You've successfully worked across sales, marketing, customer success, and finance
Project management - You can juggle multiple initiatives and deliver on time

Personal Attributes

You're a builder, not just a maintainer - You get excited about designing something from scratch and seeing it work

You're pragmatic - You balance "perfect" with "good enough to ship" and aren't precious about your ideas

You're curious - You ask "why" a lot and genuinely want to understand how things work

You're a translator - You can speak both technical language (with IT/systems) and business language (with sales/leadership)

You're proactive - You see problems before they become fires and fix them before anyone asks

You're low-ego - You care more about impact than credit and aren't territorial about your work

You're comfortable with ambiguity - We're scaling fast; not everything is figured out yet

Please note that we will only retain your personal information for as long as necessary to fulfil the purpose we collect it for. Your personal information will be securely destroyed in accordance with our data retention policy. Were an equal opportunity employer. All applicants will be considered for employment without attention to protected characteristics.

Intelli-Park

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