Job Description

Your role in helping us shape the future:

Intelsat is amidst a business transformation, driving the need to innovate and evolve our products, processes, and analytics across all business units. We believe innovation is fueled by strong vision, teamwork and collaboration, and a genuine desire to achieve superior results. As Senior Sales Operations Analyst, you are motivated and adept at driving data quality/consistency through data analysis, improved processes, training, and reporting.

This role will drive Intelsat’s financial performance by ensuring the smooth and timely execution of sales process for your assigned regional sales teams by developing reporting/analytics that provide actionable insights to sales and sales management. You will improve our systems and processes as we incorporate technology enhancements and innovations to develop new products.

Are you up to the challenge?

Provide best-in-class service to our sales and support teams to ensure operational excellence.
Create reports/dashboards that provide actionable intelligence and awareness.
Identify data inconsistencies and develop/implement processes to enforce process/data consistency across our sales tools.
Develop creative solutions to increase efficiency and user adoption.
Update processes and reporting for new products and advances in satellite and ground technology.

Can you drive these processes?

Ensure timely and consistent completion of Intelsat’s sales process. Support key Sales stakeholders and provide coordination efforts to their teams, communicate changes/escalations. Enforce data consistency to speed deal execution, contracting, booking.
Coordinate regular pipeline reviews with Sales and Product teams to ensure accurate tracking and forecasting to meet revenue goals.
Provide insights to Sales and Sales Management through data analytics and reporting.
Train users on enhancements to sales tools and increase user self-sufficiency.
Continuously analyze workflows for improvement areas and recommend transformative changes to our commercial processes.
Act as an internal subject matter expert for questions/inquiries on sales tools, the sales process, and related topics.

You should definitely have:

Bachelor's Degree and at least three (3) years of applicable experience in sales support, analytics, or related field.
The ability to precisely describe business problems and process/data gaps.
Experience presenting information to audiences across a wide range of roles and functions including technical and non-technical roles.
Experience using CRM tools, service booking applications, Excel, and/or reporting tools. Systems aptitude allowing you to quickly learn new tools/systems; you’re often called when others have questions or are stuck.
Experience identifying and/or resolving cross-department data discrepancies. You have an intuition for impact analysis and understand how actions/data from one department impacts other departments and overall reporting.
Process orientated/diagnostic thought process – you are self-motivated to investigate and identify root causes.
Superior problem-solving skills and ability to apply judgment on when to flag and escalate issues.
Excellent interpersonal skills, with the ability to rapidly establish and maintain highly productive working relationships at all levels across the company.
Effective verbal and written English language communication skills.

It would be nice if you had:

Experience working within cross-functional, culturally diverse teams;
Experience with Salesforce.com;
Experience with more advanced Microsoft Excel functions, such as pivot tables, VLOOKUPs, advanced formulas, etc.

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

We emphasize personal and professional growth
Awesome benefits including PTO, medical, tuition reimbursement, and training
Fun, diverse, and inclusive culture
Hybrid - 3 day in office experience

Other Job Info:

Position requires a self-starter, able to work autonomously towards pre-defined objectives and be able to adapt to changing requirements and ad-hoc requests.

About Us

As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.

At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.

Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information (“PII”) with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.

Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled

Intelsat

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