Sales Operations Manager

ABOUT INTENTSIFY

Intentsify arms B2B marketing and sales organizations with the buyer intelligence and activation tools required to develop and execute sophisticated revenue-generation strategies. Layering, cross-verifying, and synthesizing numerous data sets, Intentsify’s Intelligence Activation Platform enables revenue-focused teams to accurately identify which accounts to target, understand how best to engage them, and then quickly act on these insights.

The company is experiencing rapid growth, having at least tripled revenue every year since launching in 2018. This quick ascent led to a substantial investment by BV Investment Partners (BV) in December of 2021, enabling Intentsify to accelerate growth through product innovation, strategic executive hires, and headcount expansion across all departments.

From the company’s launch, our co-founders have stressed the motto, “Put time and effort into hiring the right people, then trust and support them.”

Intentsify is seeking a Sales Operations Manager that will be an integral part of the Sales and Revenue Operations team. This role will report directly to the Head of Revenue Operations and will be strategic partner to the commercial organization delivering the resources, tools, and assets the team needs to sell successfully.

Responsibilities

Maintain regular check-ins with sales, product, operations, marketing, finance departments, and external parties who contribute to opportunity development to determine how sales opportunities are tracking against the plan
Own the end-to-end process of tracking the sales funnel and operational metrics and deliver regular insights to the business. Track and analyze KPIs for pipeline growth, win/loss rates, upsells, renewals, and quota attainment.
Define and deliver recommendations to improve the funnel performance for sales management
Set up and standardize dashboards and reports, both in CRM and beyond
Recognizing, developing, and implementing process improvements within the Sales organization, as well as hand-off processes with other cross-functional teams impacting the customer journey
Codify existing pre-sales and post-sales activities and research potential opportunities to increase efficiency via new systems, tools, and/or processes
Boost sales productivity by refining customer segmentation, simplifying the sales process, and identifying pain points at every stage of the sales funnel.
Assist in territory and quota administration, refine customer segmentation, assist with territory management, and help create a plan to enhance upsell, cross-sell, and renewal processes
Serve as primary system administrator for Salesforce and key systems with 50+ users, managing basic admin functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Perform regular inspection of data to maintain accurate client data throughout CRM and different systems
Identify, build, and manage additional non-CRM sales tools and systems that enable efficient sales and cross-functional collaboration
Implement new processes, educating sales operators and teams on how best to utilize new tools and methods. Track and measure process adherence and technology adoption.
Create and maintain documentation on sales processes, policies, procedures, training manuals, and sales-related resource material
Assisting with the onboarding and training process of new Sales Representatives

Qualifications

5 years of sales or sales operations experience.
Bachelor’s degree in business, finance, or a relevant field
Proficiency with Salesforce (administration, reporting, dashboards, etc.) is a must. Salesforce.com Admin (201 & 211) certified preferred
Proficiency with Microsoft Office (mainly excel - VLOOKUP, Pivot Tables, Data connections, Macros) is a must
Knowledge of sales systems such as Outreach, HubSpot MarketingHub, DealHub, Loopio, etc is a plus
Experience with setting up data and reporting with BI tools is a plus
Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
Extreme attention to detail and consistently seeking to understand the cause and effect of a situation thoroughly.
Ability to take ownership of projects from planning through to execution
Proven excellence in prioritizing projects and meeting deadlines/goals.
Comfortable learning new technology and able to adapt well to new applications.
Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" duties as needed to support the team and business
Possess these skills: critical thinking, analytical thinking, problem-solving, data management, data analysis, project management, and strategic planning.
Have the ability to present ideas using oral, written, visual, and non-verbal communication skills and active listening skills.

Benefits

Competitive Medical, Dental, and Vision plans.
401k with Company Match.
Flextime and open vacation policy.
Tremendous growth opportunity within a fast-growing start up.
Short term and long-term disability
Life Insurance

Intentsify LLC

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Sales Operations Manager