Invenia is working with a very well established chemical specialist who support food, pharmaceuticals and other industrial applications to hire a Sales Operations Specialist.

This is a hybrid role with days a week in their Richmond office.

The company is incredibly sustainable and has put a big emphasis on making their products as sustainable as possible.

The Role:

The Sales Operations Specialist is responsible for providing global customer service and commercial sales support to customer accounts in the EMEA region, to help meet business objectives and maximize customer satisfaction.

Responsibilities include regular and direct customer contact, cross-functional coordination within the company, and timely communications to deliver great customer service.

Duties and Responsibilities:

Customer Service

Maintains a strong commercial relationship with customers
Coordinates information between the sales team, credit management, production, shipping, and customers etc. This includes trouble shooting conflicts between customer needs, supply schedules, and credit.
Responsible for monitoring inventory levels and usage
Coordinates the sale of inventory with customers. Resolves problems that arise on all inbound or outbound warehouse movements. Periodically reviews consignment procedures and makes recommendations to improve service or operations.
Help resolve customer complaints
Confirms orders and estimates as frequently as necessary to ensure order schedule accuracy.

Administrative

Receives, enters, and controls the processing of customer orders. Ensures orders are entered with correct prices, volumes, terms and delivery schedule.
Maintains communication with credit department to keep abreast of customer credit worthiness or credit problems.
Work cross-functionally to ensure correct invoicing procedures and final document distribution for all orders and order types
Assists sales representatives and customers by completing appropriate internal control documents and submitting them for approval. This includes but is not limited to credit request, trial and sample requests, sales agreements, etc.
Coordinates with Sales and the technical team to provide accurate and timely detail of customer specification requirements.
Additional duties as assigned.

What we are looking for:

We are looking for someone who has experience with the responsibilities listed i.e. order entry and management, customer services and dealing with customer complaints/ issues, inventory management, working cross functionally etc.

Experience with SAP (SAP Hana is desirable) and Pivot Tables is essential. A knowledge of Salesforce is highly desirable.

In return the company are offering a competitive base salary (depending on experience) plus excellent benefits including 15% pension contributions from the company, healthcare and dental, company bonus etc.

For more information on the role or compensation please apply or email me at kdavis@inveniagroup.com.

Invenia Group

New Jobs

Sales Operations Specialist