GENERAL DESCRIPTION

IP Consulting, Inc.’s mission is to be the trusted advisor that provides excellent customer service while helping organizations use technology to lower the barriers of communication and demonstrating how technology can be used to be more efficient and profitable.

Some of the key values of IP Consulting Inc. include honesty and integrity, value-based relationships, excellence, accountability, commitment, trust, expertise, and innovation in all of our work product and relationships including our customers, colleagues, business partners and vendors.

We will:

Keep our commitments
Demonstrate our expertise by always finding a way to get things done
Be accountable to our customers and ourselves
Demonstrate a passion for quality
Strive to deliver a “wow” factor to our customers in each encounter
Adhere to sound fiscal policies to ensure long-term financial stability

All IP Consulting Inc.’s employees are responsible for exhibiting our values and championing our mission. Our employees are responsible for growing and developing the organization’s perception with new and existing customers. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. You must be able to develop, document and communicate problems, solutions, and processes, in a clear and concise manner. You will normally work about 40 hours a week, but if customer schedules necessitate, extended hours will be required.

This is a fully remote position open to qualified candidates residing in eligible U.S. states. Due to varying state employment regulations, we are unable to hire from the following states at this time: Alaska, Arkansas, California, Colorado, Connecticut, Hawaii, Illinois, Louisiana, Maine, Massachusetts, Montana, Nebraska, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Washington, and Wyoming. We encourage applications from diverse backgrounds in permitted locations.

POSITION SUMMARY

The Business Operations Analyst plays a critical supporting role in the organization's sales and operational infrastructure. This position is responsible for the accurate and timely entry of customer, order, and transactional data into the company's Customer Relationship Management (CRM) system, maintaining the integrity and completeness of all sales records, and providing administrative support across order fulfillment, processing, and general business operations. This role is essential to the smooth execution of the sales cycle and the reliability of business data used for decision-making.

RESPONSIBILITIES

CRM Data Entry & Management (~40%)

Enter customer, prospect, account, and sales activity data into the CRM system accurately and in a timely manner
Review and audit CRM records on a regular basis to identify and correct incomplete, duplicate, or inaccurate data
Standardize data entry formats and maintain consistency across records in accordance with company data governance policies
Collaborate with sales team members to gather missing or updated information and ensure records reflect current account status
Generate and distribute CRM-based reports to support sales management as requested
Ensure quotes are generated in a timely, accurate, and complete way
Ensure all information is correctly and completely documented in ConnectWise Manage, Connectwise Sell (CPQ), and One Note

Order Fulfillment & Processing (~35%)

Receive, review, and process incoming sales orders via phone, email, or electronic order management systems
Ensure vendor registrations are submitted and maintained
Ensure cost and margins are maximized per vendor promotions and registrations
Verify order details including customer information, product specifications, quantities, pricing, and delivery requirements
Coordinate with warehouse, shipping, or vendor teams to confirm order fulfillment and track delivery status
Prepare invoices, purchase orders, packing slips, and related order documentation
Monitor open orders and communicate proactively with customers and internal stakeholders regarding order status, delays, or discrepancies
Process order changes, cancellations, and returns in accordance with company policy

Administrative Support (~25%)

Provide general administrative support to the sales and operations teams, including scheduling, correspondence, and file maintenance
Maintain organized physical and digital filing systems for orders, contracts, and customer records
Assist with the preparation of sales presentations, proposals, and reports as directed
Answer incoming calls and emails, routing inquiries to the appropriate team member
Support special projects and process improvement initiatives as assigned by management
Properly and completely create and update information in ConnectWise Manage
Assist in execution of sales and marketing strategies
Help in maintaining and organizing calendars for executives when called upon
Identify and report customer concerns and issues and bring new ideas on how to provide better customer support
Maintain a positive attitude and consistently demonstrate the adherence to IP Consulting’s mission and values

GENERAL REQUIREMENTS

Required:

Proficiency in CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics, or similar)
Strong data entry skills with a high level of accuracy and attention to detail
Computer literacy (Microsoft Word, Excel, Outlook, OneNote, SharePoint)
Strong written and verbal communication skills
Ability to prioritize multiple tasks in a fast-paced environment
Service orientation and ability to interact professionally with customers and colleagues
Strong organizational skills and follow-through

Preferred:

Familiarity with order fulfillment workflows and supply chain basics
Working knowledge of order management or ERP systems (e.g., SAP, NetSuite, QuickBooks)
Experience with data quality auditing or data hygiene practices
Knowledge of basic invoicing and billing processes
Associate’s degree in business management or related field
Experience with ConnectWise or similar CRM is preferred.
Technology skills preferred with firm understanding of hardware and software.
Ability to work well with others under deadline situations and quickly respond to changes in priorities.
Employ problem-solving skills and analysis, and report problems to the Sales Team as needed.
Demonstrate efficiency in a fast-paced, rapidly growing technology company.

Pay: $24.00 - $28.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: Remote

IP Consulting, Inc.

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