US-Remote | UK | SG | HK

Job_ID 2022-1416
# of Openings 1
Category Sales

Overview

(ISC)² ® is the world's largest nonprofit membership association of certified cybersecurity professionals. We're committed to helping our members learn, grow and thrive by providing world-class cybersecurity qualifications, professional development and engagement opportunities that inspire a safe and secure cyber world. With a membership more than 168,000 strong, we empower professionals who touch every aspect of information security.

We strive for a true sense of belonging for all our employees and strive to foster authenticity, trust, empowerment and connectedness that leads to everyone's success. For more information, visit www.isc2.org/dei.

Position Summary

The Sales Operations Specialist will act as a liaison working with the (ISC) 2 Sales, Legal, Finance and Education teams to help process sales deliverables for the B2C and Sponsorship Sales Team. This person must achieve an in-depth knowledge of (ISC) 2 certification and training programs in order effectively support the sales team and processes.

Responsibilities

Will be the subject-matter expert on the order-entry process using the Salesforce platform for the B2C and Sponsorship sales team.
Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for B2C sales and vendor sponsorship sales. Supports sales reps by communicating and assisting with completion of other department's requirements forms, templates, etc. (finance, education)
Communicates with students for class transfers, cancellations and follow up with related administrative duties to close the loop on these items
Supports with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries.
Shares pertinent communication regarding Salesforce pipeline health with the sales team.
Responsible for the tracking and the distribution of sponsorship leads throughout the sponsor organizations. Responsible for sponsorship lead follow up with sponsor clients.
Responsible for posting schedules for (ISC) 2 and OTP classes/trainings.
Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Miscellaneous duties as assigned.

Qualifications

Minimum 4 years of sales or marketing operations experience; Bachelor's Degree in Marketing, Business Administration or related, preferred
Preferred experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry
At least 2 years using Salesforce platform, SDFC power user required; must be able to create reports and dashboards
Intermediate to advanced level knowledge using Microsoft Office, particularly Excel.
Experience using Adaptive Insights and/or LinkedIn Sales Navigator, a plus

Skills/Competencies:

Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility
Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices.
Professionalism with a high degree of business savvy and strong demonstration of intellect, drive, executive presence and sales acumen
Excellent written and oral/presentation skills
Must be able to work with limited oversight or supervisor
Superior organizational and planning skills
High sense of urgency.
Strong interpersonal skills with both internal and external clients/team
Self-starter who provides creative and pragmatic solutions to business issues and problems

Physical & Mental:

Works normal business hours and extended hours when necessary
Up to 10% travel
Sitting for extended periods
Work using dual monitor computer screens

#LI-remote

PM18

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

PI195145400

(ISC)2

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Sales Operations Specialist