Position: Manager, Sales & Operations

Location: London, Ontario

Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.

Hiring Range: $74,800 - $93,551

Application Deadline: Sunday, July 20th, 2025 at 11:59 PM

About Ivey Business School:

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

The Ivey Online team at the Ivey Business School Foundation is a dynamic and integral part of the institution's commitment to innovation in business learning. Our team collaborates with experts and faculty to craft online and in-person classroom experiences using cutting-edge educational solutions. We focus on developing best practices to ensure the delivery of up-to-date and impactful course material, using AI first principles. Ivey Online contributes to Ivey's digital transformation journey through processes, products, and fostering collaboration. Our growth has been guided by three pillars: innovation, implementation, and maintenance. Serving all programs, Ivey Online and EdTech's resources extend to various departments in support of Ivey's Bold Ambition - “To reimagine experiential business learning for the world.”

Position Overview:

The Manager, Sales & Operations reports to the Executive Director, Ivey Online, in the Dean’s Office, while working in close collaboration with the EdTech team at the Ivey Business School Foundation. You are a hybrid thinker—equal parts strategist, technologist, and relationship builder. You bring a rare combination of operational precision and technical knowledge with a deep understanding of how to scale digital learning experiences that are both rigorous and human-centered. You thrive in fast-paced, tech-enabled environments where your ability to automate, analyze, and optimize systems directly enhances learner outcomes. You’re not just comfortable with complexity—you seek it out, using data and insight to drive continuous improvement and elevate the learner journey.

But what truly sets you apart is your ability to see beyond the task at hand. You don’t just solve problems—you anticipate them. You ask the right questions, uncover hidden needs, and connect people to solutions that matter. At your core, you are a builder—of systems, of relationships, of impact. And you’re inspired by Ivey’s Bold Ambition: to reimagine experiential business learning for the world. You’re ready to help lead that transformation—making learning more accessible, more innovative, and more globally relevant than ever before.

Responsibilities:

Operations Management

Manage the day-to-day operations of Ivey Online, ensuring seamless course delivery and minimal platform downtime.
Oversee the onboarding, assignment, and performance of external Learning Managers; ensure alignment with course delivery standards.
Automate workflows using Zapier to streamline enrollment, unenrollment, and reporting across systems (Salesforce, LMS, Shopify, Credly).
Analyze enrollment data and generate reports to inform decision-making and improve learner experience.
Coordinate cohort start and end dates; ensure accurate enrollment and access through the LMS.
Troubleshoot enrollment and data sync issues; escalate complex problems to IT and the Executive Director as needed.
Ensure the website, LMS, and CRM systems are integrated and functioning correctly.
Respond to help desk inquiries and provide timely support to learners and internal teams.

Sales & Client Engagement

Act as a key contact for prospective learners, providing guidance on course selection and purchasing.
Promote Ivey Online offerings through email campaigns, events, and direct outreach.
Represent Ivey Online at conferences and industry events to build awareness and generate leads.
Collaborate with Ivey Executive Education and Ivey Publishing to develop bundled or co-sale opportunities.
Use Salesforce to track engagement, analyze sales patterns, and identify opportunities for growth.
Recommend product suggestions for marketing campaigns based on learner behavior and market trends.

Innovation & Process Improvement

Identify and implement improvements to operational workflows, communication processes, and learner support systems.
Collaborate with cross-functional teams to align course development and delivery.
Contribute to the development of new sales strategies and bundled offerings.

Service Delivery & Communication

Ensure operational feedback from Learning Managers is shared with Learning Designers to improve course quality.
Communicate technical issues and solutions clearly to non-technical stakeholders.
Build consensus across departments to support new initiatives and product launches.
Maintain high standards of service for both internal stakeholders and external learners.

Cross-Functional Collaboration & Accountability

Work closely with IT, Marketing, and Finance to ensure system stability, campaign alignment, and accurate reporting.
Independently manage daily priorities based on enrollment cycles, learner needs, and technical issues.
Collaborate with the Executive Director on strategic planning while owning day-to-day execution.

Qualifications:

Education & Experience

Bachelor’s degree in Business, Education Technology, or a related field.
4+ years of experience in online course operations, sales, or client-facing roles—preferably in higher education.
Experience promoting educational products through client engagement, data analysis, and creative marketing strategies is considered an asset.
Experience with CRM systems (Salesforce preferred), LMS platforms, and automation tools like Zapier.
Ability to manage data flows across systems like Shopify, Salesforce, and the LMS.
Familiarity with digital credentialing (e.g., Credly) and online purchasing workflows is an asset.

Skills and Abilities:

Strong technical aptitude and comfort working with digital platforms and integrations.
Strategic thinker who is able to stay abreast of industry trends, recognizing the bigger picture and connecting that to Ivey Online.
Results-driven, with a strong commitment to client satisfaction.
Experience with help desk support and troubleshooting.
Proven ability to manage multiple systems and ensure seamless learner experiences.
Excellent written and oral communication skills with the ability to engage clients, faculty, and internal teams.
Sales-oriented mindset with experience in promoting and selling educational products.
Detail-oriented with strong organizational and project management skills.
Ability to analyze data and use insights to drive decisions and improvements.
Comfortable working independently and collaboratively in a fast-paced environment.
Travel may be required: have a valid passport and driver's license.

What We Offer:

Flexible or hybrid work plans for many roles
A collaborative and engaging work culture
Opportunity to join a community of people-focused professionals
Market competitive compensation with annual increases available
Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
Enhanced mental health benefits coverage and resources.
Life and AD&D insurance for you and your family.
Out-of-country travel insurance.
Employee and Family Assistance Program.
Pregnancy and Parental top-up leave program.
A generous group retirement savings plan with 7.5% employer contributions.
Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
Paid time off during the School’s December holiday closure.
Numerous campus-wide arts, culture, and sport events.
Supports for professional development and career progression opportunities.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at careers@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application:

If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.

Ivey Business School Foundation:

Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.

Please note only selected candidates will be contacted.

IVEY BUSINESS SCHOOL FOUNDATION

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