Title: Sales Operations Analyst - P2

Location: Remote Canada

Reports To: Supervisor, Client Services

The Role:

This is a sales support role which includes research, record keeping and data analysis. Key success factors for this position include an analytic and problem-solving mind, being able to draw conclusions from data and identifying trends in data. A high degree of knowledge working with MS Excel software, a strong aptitude in working with complex data structures and tables is a key asset. The ideal candidate is a fast learner and logical thinker with exceptional attention to detail and accuracy while meeting tight timelines.

The Impact You Will Have in This Role:

As a member of the Sales Operations team, your role will directly contribute to the achievement of J.D. Power sales goals by compiling account information and documentation to support our clients.

Responsibilities:

Gather, document and analyze client product usage data to support the sales and finance team with the required information for billing as well as identifying customer trends or issues that need to be further investigated
Interact with clients to communicate reporting needs and discuss necessary changes/issues
Researching and standardizing account records and documentation
Support issue resolution affecting client billing and escalating issues as appropriate
Responsible for setting and managing own priorities to contribute to team goals and meeting monthly deadlines
Responsible for following existing processes, but also contributing to assessing and documenting processes as needed for continuous improvement and in response to changing needs
Identify opportunities to increase revenue, reduce costs and maintain business goals
Proactively provide customer feedback to our internal teams that can be utilized for future product enhancements and product development and provide feedback loop to ensure value input into our innovation roadmap
Adherence to corporate policies and procedures
Perform other duties as assigned

Qualifications of this Role:

Post-secondary education in a related discipline (Marketing, IT, Business) or an equivalent combination of education and experience
Minimum 1 year of customer service experience, preferably in the automotive industry
Superior analytical, evaluative, and problem-solving abilities with an aptitude to interpret data and apply it to real world problem solving.
Experience with data modeling including use of BI tools
Strong communication skills with ability to develop and maintain strong personal and professional relationships with our clients
Exceptionally self-motivated, directed, and detail-oriented
Highly organized and detail-oriented, and able to perform duties with a high level of accuracy
Ability to manage and collaborate with multidisciplinary teams
Strong proficiency with MS Office specifically with advance knowledge and skills utilizing MS Excel for pivot table creation, macros and other advanced data functions

The Hiring Manager says:

I'm looking for the kind of person who is driven by a genuine passion for understanding and fulfilling clients' needs. This individual should possess excellent communication and data analysis skills, with the ability to navigate challenging situations while maintaining a positive and solution-oriented approach.

This is a highly visible role within the J.D. Power sales organization that is integral to the achievement of assigned sales targets within the organization. The candidate will be exposed to a variety of J.D. Power products and services as well as hundreds of our clients and will require a self motivated team player to help drive our continued success. This position is part of a fast-paced, dynamic, and motivated team tasked with selling the suite of J.D. Power products and services across the automotive industry. The team is comprised of business development and account managers delivering best-in-class client support and service. This role requires the ability to work independently with minimal direction, manage multiple projects simultaneously with a sense of urgency. We need you to question EVERYTHING and seek to understand the bigger picture.

The Way We Work:

Leader Led
Remote First
Foster Flexibility
Reward Performance
Time Off Matters

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.

Team Driven -At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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J.D. Power

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