Roles & Responsibilities

As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.
Prepare and finalize contracts/ legal documents for signature.
You will use deductive reasoning to make sound business decisions.
You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency.
You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
You will provide optimum assistance to sales.
You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.
You should ensure seamless and friction-less deals with focus on deal velocity.
You will learn and process all products offered in the logo.
Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system
Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package
Validate customer-signed documents and submit for booking
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and action in a timely professional manner any escalations received

Minimum Qualifications

Graduate of a 4-year course or equivalent experience.
Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage
Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
3 years’ experience in Deal desk or Contract Management or Sales support
Experience working and managing communications, with multiple cross-functional teams/stakeholders.
Has experience in participating with process improvement projects (contributor/participant)

Key Skills

Team oriented/team player
Situational/contextual awareness with the ability to assess the impacts of one’s work.
Excellent critical and analytical thinking
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Strong organizational, time and workflow management skills

Job By HCL

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