We are a global CPG Food manufacturing company with roots to the early 1900's in Italy. We are fortunate to have established market leading brands in the US and have experienced strong growth....people love our food. We have established great relationships with world class retailers such as: Costco, Target, Walmart and other regional grocery.

The Key Account Manager, Sales is responsible for managing and strengthening customer relationships with assigned accounts and contributing to the team selling for their team. The NAM or KAM will be responsible for increasing product velocity and distribution through effective distribution change management, category management and promotion management. The National Account Manager is responsible for prospecting new customers as assigned. The Key Account Manager may potentially be responsible for people leadership and development.

Job Responsibilities

Manage relationship with set list of customer accounts that includes one or more National Accounts - like Dollar Store and Hardware and Grocery
Lead and maintain regular customer meetings and communication and at minimum meet virtually face to face with each customer monthly.
Coordinate with AR on payment, customer sponsorship and tradeshow requests
Manage and respond to all customer requests or ensure team responds in a timely manner
Lead internal account meetings to include Sales Operations, Customer Service and Sales in support of smooth business to the customer at a regular weekly cadence.
Lead customer negotiations in bids, RFPs and price changes. Project-manage internal cross-functional coordination in support of bid including Pricing, Procurement, Engineering, Supply Chain, etc. as well as customer-facing presentation of bid proposal.
Quarterly broker scorecard management, review, feedback and audit of expectations. Negotiating, auditing and renewing annual broker contracts.
Category Management
Responsible for holding Quarterly category management reviews with key customers, with a goal of increasing product velocity.
Support sales team by providing insights and best practices on category management. Review National Account Manager and Regional Account Manager customer goals for alignment.
Lead and set execution strategy and collaboration of any major distribution changes (bid award, planogram results, etc.) to result in smooth onboarding or off boarding for the customer.
Conduct formal quarterly forecast reviews by meeting with customers to review and align customer forecast against internal forecast to identify gaps. Responsible for communicating any adjustments needed to forecast for supply chain planning/
Responsible for reviewing forecast compared to actual sales at the beginning of each month for the month prior to identify any major discrepancies and identify root cause to determine if any future forecast adjustments recommendations need to be made to supply chain planning
Responsible for hosting a weekly team meeting

Required Education and Experience

Bachelor’s degree
5 years or more of sales experience as a Key Account Manager or National Account Manager.
Food industry or CPG experience.
Proven experience of having driven sales initiatives and achieving or surpassing business targets.

Joseph Group USA

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National Account Manager - CPG Food