Description

We are experiencing growth and are seeking a Business Operations Manager to join the National Program Management Office team in our Outside Plant Engineering division. The primary function is identifying, developing, and implementing systems and processes to achieve quality customer experience and operational excellence. The ideal candidate will understand the engineering and construction activities of the telecommunications industry, specifically related to outside plant fiber optics or mobile network systems.

Responsibilities & Duties

Include but are not limited to the following:

Document existing business processes and recommend workflow improvements.
Engage in the presales process and develop approaches for planning project delivery activities from quote to invoice.
Build resource planning and contractor management processes and collaborate with optimizing resource utilization.
Create production progress reports and other tracking tools for project managers and client consumption.
Establish and report on key performance metrics for team and divisional management reviews.
Create a visualization of the team’s in-process projects and available capacity.
Create geo-tracking for field staff and apply the information to operations processes.
Establish and maintain operational standards and procedures.
Conduct make-versus-buy decision analyses and implement workflow tools. Introduce workflow automation where appropriate.
Collaborate with colleagues in Engineering, Implementation & Construction, and corporate functions.

This position description intends to provide a representative summary of the major duties and responsibilities performed. Employee may be required to perform job-related tasks other than those specifically presented in this description.

Qualifications

Education:

Bachelor's degree in business administration, engineering, or a related field.

Experience:

Minimum of 5 years of experience in business operations, preferably in the telecommunications industry professional services sector.
Demonstrated experience in process improvement, change management, and customer experience management.

Skills:

Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI, Power Apps)
Strength in the use of NetSuite or similar enterprise financial systems.
Proven expertise in financial modeling and data analysis.
Strategic thinking and problem-solving abilities.
Flexibility to adapt to changing priorities and work in a fast-paced environment. Ability to manage multiple projects simultaneously.
Excellent communication, cross-functional collaboration, and interpersonal skills with the ability to influence and engage stakeholders at all levels.

Pluses: MBA, PMP, Six Sigma, Capability Maturity Model Integration for Services (CMMI-SVC), experience integrating workflow and project management tools.

Additional Information

Compensation/Benefits:

JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with:

A competitive salary and comprehensive benefits package
Health Insurance (Medical, Dental, Vision)
Retirement Plan – 401(k)
Paid Time Off (vacation, sick leave, and holidays)
Life and Disability Insurance
A diverse, dynamic, and engaging work environment
Ongoing training and educational opportunities
Professional growth and development initiatives

At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally.

About JSI

About JSI

JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability.

With relationships spanning over 750 communications entities nationwide, including several U.S. territories, JSI is deeply embedded in the communications landscape. Headquartered in Greenbelt, Maryland, we also have a strong presence in Alaska, Georgia, Hawaii, Illinois, Louisiana, Michigan, Minnesota, North Carolina, Texas, Utah, and Wisconsin.

To learn more about JSI, visit us at jsitel.com.

JSI

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