EMPLOYMENT TYPE: Permanent

DEPARTMENT: Business Operations

DIVISION: Institutional Client Services

WORKPLACE STRUCTURE: Hybrid

Role Overview

PURPOSE OF JOB

Oversee the effective management of the ICS New Business Team, ensuring a professional and comprehensive service is provided to internal colleagues and in line with strategic objectives set by the Group Board.

Main Responsibilities And Duties

Oversee and manage the operations of the New Business Team in Edinburgh, which is responsible for the on-boarding of corporate, funds and employee benefit structures across a variety of ICS jurisdictions and the independent review of periodic reviews and action points for the ES business.
Ensure the team are adequately highlighting any deficiencies in CDD and any risk factors are highlighted and fully documented in line with policy, procedure and local regulatory requirements.
Act as an escalation point in relation to complex and/or high risk on-boarding and periodic review cases.
Oversee and manage any other CDD / risk related tasks that may be centralised in ICS Business Operations in the future.
Provide support on ad-hoc projects.
Through effective analysis and management of the team and their resulting performance, ensure any knowledge gained is factored into the planning and formulating of the team’s own strategy, resources and procedures and ultimately the divisions business plan in relation to the Cosmos era and beyond.
Create and ensure alignment of team’s strategy to overall strategic objectives and KPIs set by the Group.
Responsible for maintaining a good standard of corporate governance within the team, ensuring any legal, tax or statutory requirements are adhered to.
Adhere to Risk & Associated Compliance procedures in relation to regulatory requirements and AML legislation.
Ensure manager/assistant manager is training, developing, motivating and monitoring the progress of the team/s, ensuring individual team members adherence to their contractual obligations and competencies.
Directly coaching and mentoring Managers and Assistant Managers within the division/team.
Attend and conduct where necessary monthly team/division meetings ensuring the appropriate employees remain appraised of any developments or changes within the Group.
Conduct annual appraisals and interim reviews for senior members of the team, setting SMART objectives.
Attend interviews for new recruits and play an active part in the selection.
Adhere to CPD requirements in accordance with qualification level and in-house procedures.
Develop self and ensure knowledge in relevant field at all times.
Develop an ability to inspire and motivate the team and the wider Group to sustain the Group’s unique stakeholder culture and adherence to the core competencies.
Adhere to the JTC core values and expected behaviours.
Any other duties as deemed necessary or defined by Management and/or Group Board.

Essential Requirements

Experience of leading an operational on-boarding or KYC team, preferably with experience of dealing with funds and corporate clients.
Ability to effectively manage key stakeholder relationships.
Excellent time management skills with ability to work to tight deadlines and under pressure.
Ability to organise and manage multiple priorities using own initiative.
Passion for delivering exceptional client service.
Superior communication skills (verbal and written).

JTC Group

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