Role Purpose:

Assists the Sales Leadership, Account Executive (AE) and Account Management (AM) teams in structuring complex deals and overseeing end-to-end management of deals from quote review through internal approvals and bookings process. As a player coach, will be responsible for executing the required tasks during UK work hours and manage the team that assists in a similar deal management process across the globe. Will own design and implementation of business processes leveraging Salesforce CPQ and other tools to help streamline operations and achieve corporate excellence.

Role Value:

Works closely with the AE, AM and their respective Leadership team apart from cross functional teams to help structure and execute quotes/ orders so that we help the Leadership team maximize their face time with customers. Will also ensure that proper diligence is applied in recording each customer transaction through the contracting and fulfilment process.

Example Responsibilities:

Work with the AE, AM and Leadership team in structuring complex deals and accurately recording the same in the CRM system – assist in discounts, margin analysis and deal structuring based on overall deal portfolio, business strategy and competitive situation
First line Controller review for all deals – review and verify all deals for accuracy including conformity to contractual terms, contact and billing information, pricing, approvals and business policies
Manage the team of Deal Desk Associates and ensure 24x5 coverage
Focus on continuously improving the business processes with end-to-end automation of the processes to ensure that the AE and AM team are able to effectively use the systems - minimal time and effort to get through the process so as to maximize their face time with customers and prospects
Collaborate with other functions including but not limited to Finance, BI Reporting and Product teams
Maintain SKU’s and Price Books in Salesforce CRM
Ensure data integrity in Salesforce CRM and other internal systems

Experience and Qualifications:

7+ years in Sales Operations, Finance Operations, Deal Desk or Order Management of which at least 2 years should be in direct Deal Desk related responsibilities in a software industry
Hands-on experience providing operational support in structuring the deal, assisting in approval process and processing the bookings
Managed and communicated all information related to Deal Desk mission, approval matrix, best practices, playbooks and business processes including user training
Strong process orientation and strict adherence to SLA’s in executing the process
Very knowledgeable of the CPQ systems or Order Management process and systems and work with Technical team to automate the processes end-to-end
Good understanding of the sales process and the help required at each stage of the sales cycle from Deal Desk perspective
Program management led approach in identifying problems in advance and working through the required solutions
Flair for numbers with advanced proficiency in using MS Excel or any other data analysis tools
Worked collaboratively with leadership teams in other Functions (Finance and Legal in particular) to execute the task on hand
Excellent oral and written communication skills
Worked in US/ UK hours and willing to work in UK shift

Great to Have Experience and Qualifications:

Independently managed the global deal desk or managed a team which is handling deal desk activities
Experience working with Salesforce (SFDC) and Configure, Price and Quote (CPQ) systems

@ Work:

Our newest office, Jumio is next to Walmart Labs in Helios Business Park and growing fast. A hub of technical excellence with Machine Learning enablement at its core the engineers and team are committed to learning and innovation. They set the bar high. In a recent culture survey these attributes were rated particularly highly in Jumio’s Indian offices.

Passionate
Constructive
Knowledgeable
Coaching
Respectful
Responsible

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountable, Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.

Jumio Corporation

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Assistant Manager - Global Deal Desk