Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Administration,Sales

About Jurlique:

Jurlique was born in the unspoiled Adelaide Hills of South Australia in 1985. To this day the powerful botanicals at the core of our iconic skin care range are grown on our own biodynamic farm and manufactured locally. Our high performing, natural skin care collection, combines Nature’s transformative powers with state-of-the-art skin science through what we call the seed to skin journey.

Jurlique is a values-driven business, focused on bringing the life-force of nature to our customers, through a team-orientated, results-driven environment. As an employer, we are focused on unlocking the natural expertise of all our employees and supporting them on their journey.

If you're as passionate about Natural Skin Care as we are then your next career choice is easy – join Jurlique!

Job Description

About the role:

We have a great opportunity to support our ANZ team, in a Full Time capacity for a Sales Operations Specialist, you will be working in close partnership within our ANZ Marketing & Sales team; where you will provide explementary customer service by maintaining knowledge of Jurlique products, ranging, retail operation functions, service standards and Ordering process.

The Sales Operations Specialist works across may areas of the Jurlique business, crossing over with International & National Commercial Sales/Marketing, Education, eCommerce, Supply Chain, Quality Assurance, 3RD party logistics providers, Warehouses, IT/IS and Finance.

Key Responsibilities:

Sales Operations – Ordering:

Ensure orders are processed on time and order forms completed for all ANZ accounts whist ensuring products reach the customer in accordance with Jurlique service commitments.
Manually enter and process ANZ Wholesale/Department Store/National TR/Concept Store orders.
Manage Concept Store allocations, ROPC orders and Department Store orders (EDI).
Review and ensure order details are correct and adhere to terms of retailer agreements.
Process and respond to stockist queries efficiently and professionally.
Follow-up on price discrepancies between customer orders and JDE.
Manage and follow-up on order rejections, logistic issues and deliveries.
Schedule orders to meet the customer and account management requested dates.
Processing refunds, credits and providing authorisation numbers for product returns, damaged in transit etc.
Participates in various projects or initiatives as required
Coordinate the management of Jurlique accounts in conjunction with Commercial Sales teams
Manually enter and process gratis orders half-yearly
Setup of new ANZ accounts ensuring contact information is up-to-date.
Complete service performance reporting and analysis – produce daily reporting as required.
Communicating price changes, discontinuations and code changes to concept, stockist, department stores, National Pharmacies and corporate channels.
Creating opening orders for new stores and coordinating stock transfers for store closures.
Assist in the management of inventory and store supplies including testers, collateral and consumables
Loading product weights and dimensions to JDE for all ANZ local products/packs/GWPs

Customer Service:

Spend time engaging with customers and develop good working relationships with key customer personnel.
Demonstrate the ability to have an understanding and sound level of knowledge of Jurlique, our products and offerings.
Provide professional advice in handling phone (including 1800 Orders), and customer queries in accordance with Jurlique policies and values.
Resolve service issues through liaison with the customer, distribution partner, brand representatives and/or Jurlique stakeholder.
Contribute to creating and updating process and procedure relating to store operations that relate to inventory control.
Be the account manager/point of contact for all 6 stockist accounts.

POS System VEND:

Manage VEND products, promotions and tracking set up for all stores including User accounts
Manage ROPC updates, concept store quarterly stocktake and all in store processes related to VEND and stock management
Manage all pricing updates in VEND
Working with Finance to investigate write-off transactions monthly

Desired Skills And Experience

About you:

Knowledge & Skills

Experience in Retail Operations role or equivalent would be highly desirable
Strong numeracy skills and analytical accuracy across a range of internal and external data sources
Strong organisational and time management skills to balance competing priorities
Strong communication and interpersonal skills
Highly flexible, approachable and resilient
Strong team player with a positive ‘can do’ attitude
Alignment with the Jurlique vision, values and mission

Benefits and Culture:

In exchange for your expertise and contribution, we offer the opportunity to play a key role in this South Australian born, now international skin care brand. The role attracts a competitive salary, in addition to a yearly incentive program and access to generous discounts on Jurlique products and in-store treatments, including the annual gratis product allowances.

Our wellbeing program at Jurlique promotes a connection with self, others, and nature, helping us to feel good about ourselves and our contribution.

We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. In addition, we are committed to providing opportunities for our staff to grow and develop both personally and professionally, and we have a strong culture of promoting talent from within.

If you would like to learn more about us at Jurlique, please visit Jurlique.com.au.

Come for Nature, Stay to Flourish.

Jurlique

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