Justt is a leader in the chargeback automation industry, providing hands-free, AI-driven solutions that help merchants reclaim revenue with accuracy and speed. Our mission is to remove friction from the payment dispute ecosystem so businesses can stay focused on what truly matters: growth. We're a forward-thinking, high-velocity company that values accountability, creative problem-solving, and operational excellence.

You will play a critical role in scaling our GTM engine as we scale to $100M+ ARR. This is a highly cross-functional, hands-on role where you will build enablement programs, optimize sales and CS processes, and ensure our customer-facing teams have the training, content, and workflows they need to execute with excellence. You'll partner closely with Sales, CS, Marketing, Finance, and Product to translate strategy into high-quality execution.

Key Responsibilities

Enablement & Training

Design and deliver comprehensive onboarding programs for Sales (AEs), BDRs, Sales Engineers, and CS teams
Build structured 30-60-90 day ramp plans with clear milestones and role-specific assessments
Develop and deliver ongoing training: discovery, demo, objection handling, negotiation, prospecting, technical enablement
Create enablement content: playbooks, call scripts, process documentation, training videos
Build certification programs for key competencies and sales/CS methodologies (MEDDIC, etc.)
Facilitate skills workshops, role-playing exercises, and coaching sessions
Partner with Product on feature release training and demo best practices
Coach managers on how to develop and reinforce skills with their teams
Build and maintain centralized enablement library organized by role and use case

Process Optimization & Scalability

Document and standardize processes across the customer lifecycle: prospecting → close → handoff → renewal
Identify bottlenecks and inefficiencies in sales and customer workflows; lead improvement initiatives
Design scalable, repeatable processes that support a high-growth environment
Build role-specific playbooks for common scenarios with talk tracks and templates
Partner with Revenue Operations on process implementation in systems (Salesforce, Gong)
Ensure all GTM processes map tightly to company OKRs and KPIs
Drive adoption of methodologies and processes—not just documentation

Deal & Performance Support

Provide coaching and support on strategic deals: deal strategy, qualification, objection handling
Conduct regular deal reviews with reps and managers
Analyze won/lost deals to identify patterns and improve approach
Shadow calls and meetings, provide feedback
Work closely with CS team on renewal strategies and expansion plays
Support deal desk activities and deal structure guidance

Cross-Functional Collaboration & Rhythms

Partner with Marketing on campaign enablement, messaging training, and content distribution
Collaborate with Revenue Operations on tool rollouts, reporting, and process automation
Work with Product on launch readiness and customer feedback loops
Support cadence building: QBRs, pipeline calls, team training sessions, and GTM rhythms
Align enablement roadmap with GTM strategy and CRO priorities
Present enablement metrics and impact to senior leadership

Program Management & Measurement

Build enablement calendar and communication cadence
Track enablement effectiveness: time-to-productivity, certification completion, win rates, ramp metrics
Measure correlation between training and performance outcomes
Continuously iterate programs based on feedback and data
Manage external trainers and consultants

Requirements:

5-7+ years in Revenue Enablement, Sales Enablement, Sales Operations, or Sales/CS Management in B2B SaaS
Proven track record building enablement programs across multiple GTM functions (AEs, BDRs, SEs, CSMs)
Experience supporting or scaling a startup toward $100M+ ARR
Strong understanding of full customer lifecycle from prospecting through renewal/expansion
Experience with sales and CS methodologies (MEDDIC, SPIN, Challenger, Customer Success frameworks)
Excellent presentation and facilitation skills—you can train and engage audiences
Strong content development skills for training materials and playbooks
Experience documenting and standardizing sales and CS processes
Deal desk experience and understanding of deal structure/negotiations
Familiarity with SaaS GTM tools: Salesforce, HubSpot, Apollo, Gong, Outreach/SalesLoft
Strong business acumen and ability to partner across Sales, CS, Marketing, Finance, and Product
Excellent project management skills with ability to manage competing priorities
Ability to create high-quality documentation and communicate clearly across technical and non-technical groups
Self-starter who can build programs with limited direction
Comfortable working across timezones with overlap for Israel/EMEA teams

Preferred:

Background in sales, BDR, CS, or SE role (you've been in the seat before)
Experience at high-growth B2B SaaS companies post-Series C
Experience enabling technical or complex products

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