Manager, Sales Operations & Analysis

We are looking to expand our Sales Operations team at Kal Tire. If you desire the satisfaction of working in an environment surrounded by high-performing, motivated, and engaged Sales Ops team members and can demonstrate your ability to guide B2B Sales teams through data insight and actively transform the Sales Operations group to align with our evolving commercial strategy, we would like to hear from you.

We will be looking to see evidence of your curiosity, a track record in B2B sales, experience in business transformation, inclination to build strong partnerships and an analytical mindset.

Role Details

The role of the Sales Operations Manager is to provide strategic leadership and operational excellence in driving sales growth and business transformation. This includes identifying growth opportunities, fostering strategic partnerships, leveraging analytics and data, implementing scalable processes and technologies, and leading the Sales Operations team. The primary focus is on achieving outcomes that enable distributed sales teams to thrive in an action-oriented operating model.

Core Responsibilities

Sales Strategy

Identify growth opportunities for the B2B business based on analytical insights, industry trends, and the changing competitive landscape. Represent Sales Operations in the sales strategy, aligned with the commercial strategy.
Think strategically and execute tactically, ensuring tight coordination between people, processes, and system capabilities to achieve outcomes that enable distributed sales teams to thrive in an action-oriented operating model.

Business Transformation

Lead Sales Ops transformation by fostering an environment of continuous improvement and implementing scalable processes and technologies.

Strategic Partnerships

Partner with Service Operations, Store Operations, Finance, and Marketing to align department goals and orchestrate the delivery of key outcomes.
Develop a customer profitability framework to inform cost of selling decisions and program choices for customers.
Work with the Commercial Sales Leadership Team to represent initiatives, goals, and objectives of Sales Operations.
Support the Commercial Strategy group with customer and sales analysis and insights.

Reporting

Capture the corporate requirements for customer sales reporting and insights, and develop the reports in partnership with Kal Tire Marketing and the Sales Reporting specialist.
Utilize data and tools to analyze the sales process and sales performance and identify appropriate levers to improve performance.
Prepare updates on business performance, proposals, and recommendations for the Commercial Sales Leadership team and VP of Sales.

People

Lead, direct, and mentor the Sales Operations team. Maintain a high level of engagement within the team and mentor and develop the expertise of team members.
Organize and direct work, including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year-end performance appraisals, and taking necessary corrective action as required. Assist in staff career planning and establish development and succession plans.
Promote a productive and positive environment for team members that encourage innovation, teamwork, initiative, and model the Kal Tire corporate values. Motivate team members by assigning challenging work, planning and managing internal communications, and creating awareness of corporate direction, mission, plans, and activities.

Education

Bachelor's degree in Business Administration, Marketing, or a related field (advanced degree preferred).

Work Experience

Minimum of 7 years of experience in Sales Operations.

Knowledge, Skills and Abilities

Strong analytical skills and proficiency in data analysis tools and techniques.
Excellent strategic thinking and execution capabilities, with the ability to align people, processes, and systems towards achieving outcomes.
Experience in developing strategic partnerships and collaborating with cross-functional teams.
Strong leadership and team management skills, with the ability to mentor and develop team members.
Excellent communication and presentation skills, with the ability to effectively convey complex ideas and recommendations to stakeholders.

Special Requirements

Occasional travel will be required.

Negotiable Requirements

Data visualization and report creation in Power BI.
Modelling using Excel.

What we Offer

The target salary range for this position is $125, 224 to $147,343 per year based on experience.
Comprehensive medical and dental benefits
Employee Assistance Program
A group RRSP-DPSP matching program
Discounts on tires and mechanical services
Flexible remote work policy
Positive work culture, opportunities for growth and development and work life balance.
Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

Kal Tire

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Manager, Sales Operations and Analysis