Role:- Sales Operations & Strategy .

Location: Mumbai

Employment Type: Full-time

Experience: 0-2+ years

About the Role

Kama Jewelry is looking for a highly organized and detail-oriented Sales Operations & Strategy to support the sales team and ensure smooth and efficient day-to-day sales operations.

The role will involve coordinating with internal and external stakeholders, supporting sales processes, tracking performance metrics, managing sales documentation, and facilitating seamless coordination between sales, production, logistics, customer service, and other functions.

The ideal candidate should have strong operations/program management skills, excellent communication abilities, strong attention to detail, and a good understanding of B2B sales processes.

Key Responsibilities

1. Sales Team Coordination

Act as the central point of contact for the sales team and coordinate day-to-day sales activities.
Manage and coordinate sales calendars, appointments, meetings, and follow-ups.
Support the sales team in preparing presentations, proposals, and other materials for client meetings.
Coordinate with relevant stakeholders to ensure timely completion of sales-related activities.

2. Sales Metrics, Reporting & Analytics

Track and maintain key sales metrics, including:
Lead generation
Conversion rates
Sales pipeline activity
Revenue targets
Individual and team performance
Prepare regular sales reports, dashboards, and MIS.
Monitor sales performance against individual and team targets.
Provide insights and highlight gaps or areas requiring improvement.

3. Sales Operations & Support

Coordinate with Production and Logistics teams to ensure orders are fulfilled accurately and on time.
Support the preparation of sales quotations, contracts, pricing lists, and other commercial documents.
Ensure customer requirements are accurately captured and communicated internally.
Coordinate with Customer Service and other teams to resolve sales-related issues and ensure timely closure.

4. Communication & Documentation

Facilitate effective communication between Sales and other departments, including Marketing, Customer Service, Production, and Logistics.
Maintain accurate and up-to-date sales records, customer information, contracts, and other documentation.
Ensure proper filing and maintenance of sales-related documents.
Support the preparation of customer presentations and proposals in line with brand guidelines and requirements.

5. Customer & Client Coordination

Support the sales team in maintaining strong relationships with key B2B customers.
Act as a liaison between clients and internal sales teams where required.
Coordinate customer follow-ups after meetings and discussions.
Track and follow up on pending customer requirements, queries, and issues.

6. Sales Process Improvement

Identify opportunities to streamline and improve sales processes.
Support the implementation of process improvements to enhance sales team efficiency.
Identify operational bottlenecks and communicate them to the Sales Manager.
Assist in onboarding and training new sales team members on relevant processes, systems, and best practices.

7. Events & Trade Shows

Support the planning and execution of sales events, trade shows, exhibitions, and customer meetings.
Coordinate event-related logistics, including booth setup, materials, schedules, and customer interactions.
Support the sales team in customer engagement and coordination during events.

Qualifications & Experience

Bachelors degree in Engineering / Technology (B.E./B.Tech) or MBA from a reputed institute.
Candidates from IITs, IIMs, and other reputed Tier-1 / Tier-2 institutions will be preferred.

Experience

Minimum 0-2+ years of experience in Sales Strategy, Sales Operations, Sales Support, Program Management, or a similar role.
Experience in a B2B environment is preferred.
Experience in operations or program management involving multiple stakeholders.
Experience in the jewelry, fashion, luxury goods, or manufacturing industry will be an added advantage.

Skills & Competencies

Strong organizational and time-management skills.
Strong sales operations and/or program management capabilities.
Excellent written and verbal communication skills.
Strong stakeholder management and coordination skills.
Excellent attention to detail and accuracy.
Strong analytical and reporting skills.
Ability to manage multiple priorities and meet deadlines.
Ability to work independently as well as collaboratively within a team.
Ability to work effectively in a fast-paced and dynamic environment.

Technical Skills

Proficiency in Microsoft Excel, Word, and PowerPoint.
Strong working knowledge of Excel for MIS, reporting, and data analysis.
Experience with CRM, sales reporting, or business management tools is preferred.

Kama Jewelry

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