Job Details

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

Hospital Account Onboarding & Setup

Coordinate the collection of required hospital/vendor forms, W-9, tax information, billing and shipping details
Validate and enter new accounts into SAP and ensure seamless integration with Salesforce
Maintain onboarding checklists and documentation repository
Monitor onboarding progress and escalate bottlenecks as needed

Cross-Functional Coordination

Liaise with accounting to verify account setup, payment terms, and billing requirements
Serve as liaison between accounting and hospital accounts on aged/unpaid invoices, ensuring timely resolution
Partner with supply chain/logistics to ensure shipping and delivery setup for hospitals
Collaborate with IT/systems teams to resolve integration or data-flow issues between ERP and CRM
Act as the point of contact for sales reps on onboarding processes and system updates
Support the Sr. National Accounts Manager in managing IDN and GPO contracts, including coordination of documentation, account alignment, and contract compliance requirements

Process Oversight & Continuous Improvement

Support adherence to SOPs, checklists, and onboarding guidelines
Track metrics and maintain dashboards (e.g., average days to onboard, system errors, invoice resolution)
Identify opportunities for process improvements and system enhancements
Contribute to onboarding playbooks and training materials for sales reps

Troubleshooting & Support

Investigate and resolve account discrepancies, billing mismatches, or SAP/CRM sync errors
Provide coaching and support to sales reps on system navigation and onboarding tasks
Assist with escalations regarding onboarding, account setup, or collections

Compliance & Audit Readiness

Other Responsibilities

Maintain complete and open lines of communication with other personnel, functions, or departments to facilitate operations and interaction in the organization
Keep all teams informed of status and progress, ensuring that regular and periodic communication takes place
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and keeping abreast of industry trends and related compliance issues within the area of responsibilities
Maintain professional conduct, attendance, and high ethical standards in the workplace, complying with company policies and procedures
Fulfill mandatory training requirements applicable for department and job duties as appropriate
Perform other duties and responsibilities as required or requested by supervisor or management

Kaneka North America

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