With under 400 employees, Keap is a medium-sized business based in Chandler, Arizona, and serves to liberate and empower entrepreneurs, to strengthen families, communities, and economies. When you ask most Keapers, whether past or present their favorite part of working at Keap, the response will have something to do with our people, affectionately known as Keapers.

At Keap, we ask that you build connections with your team and/or cross-functional teams. You will create meaningful work that makes a difference in how you develop your career and how you contribute in leading our Sales and Marketing Automation platform that's built on 20 years of experience working with small businesses; to grow their sales and save time in the process. All in an environment with others who are passionate about driving success through collaboration, energy and fun.

The Role

Working in Revenue Operations, you will be filling a hybrid role: part business consultant and part strategic expert. Revenue Operations is responsible for different business streams such as Direct Sales, Partners, & Customer Success. This role will work with our Head of Revenue Operations to partner with stakeholders to understand their business challenges and propose solutions. The Revenue Operations team are the experts in the business processes and functions of everything that drives revenue for Keap.

The Revenue Operations Specialist role is also closely partnered with our Systems Delivery organization, when business requirements evolve beyond simple system administration, into more in-depth systems development projects. For these projects, you will work with the Head of Revenue Operations to ensure requirements are groomed, planned for delivery, and adhere to SaaS Industry best practices.

The Work

Proactively identify opportunities for sales process improvement. Work closely with Direct Sales, Partner, and Customer Success management and to inspect process quality and prioritize opportunities for improvement
Working with the Head of Revenue, implement enabling technologies, including CRM, Sales Compensation and RFPs to sales teams. Works closely with operations management to optimize the effectiveness of Keap’s technology investments by identifying and solving for process inefficiencies
Build strong partnerships across the organization, most specifically with assigned Business Stream stakeholders and Systems Development team
Utilize JIRA to write user stories, ensure documentation is updated, and prioritize work for the internal development team
Build an understanding of process bottlenecks and inconsistencies to facilitate an organization of continuous process improvement
Work with Head of Revenue to Intake, negotiate, and manage all requests coming in from your Business Units to understand their needs, provide functional and technical expertise, and deliver quality software that provides measurable business value

Experience

3+ years experience in SaaS business operations required
High proficiency with Salesforce required
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively
Experience with any/all of the following: Salesforce, NetSuite, Chargebee, Jira, Confluence, Salesloft
Proven ability to create complex dashboards & reports, custom report types, processes & workflows, uncover trends, and actionable insights
Experience bringing robust, scalable Salesforce solutions to market with an understanding of IT project management methodologies preferred
Salesforce Administrator Certification preferred
Previous Sales Operations experience highly preferred

Our Keapers bring the hustle, grit and passion to everything they do; all while doing it from the place they work best. Through our 7 core values, you will be expected to:

Listen to, care for, and serve the diverse people central to our purpose (We Genuinely Care)
Have a forever curious, learn-it-all mindset and value learning over knowledge (We Learn Always)
Face challenges with grit and optimism to achieve your goals (We Own It)
Build trust through transparency and open, authentic communication (We Build Trust)
Work with humility and gratitude to work collaboratively (We Check Ego)
Believe in people and champion their dreams (We Dream Big) *as well as your own
Work as one team, unified in our Purpose and Mission (We Win Together)

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

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Revenue Operations Specialist