Job Summary:

Our client is seeking a Business Operations Coordinator to join their team! This position is located Hybrid in Los Angeles, California.

Duties:

Serve as the primary coordinator for escalated inbound customer issues requiring access to advanced internal tools and secure systems
Resolve standard, repeatable cases
Escalate complex or policy-exception cases to senior leadership
Partner with Engineering and Product teams to drive resolution and account reconciliation
Track recurring issue trends and provide operational insights and reporting to senior managers
Own end-to-end coordination of care-facing communications to ensure agents are informed, aligned, and equipped to support customers effectively
Draft, format, and publish clear, agent-ready newsblasts, including talking points, timelines, FAQs, and escalation guidance
Maintain centralized care documentation and communication repositories
Partner with Product, Marketing, and Operations to ensure messaging accuracy and timeliness
Validate incoming requests and coordinate data gathering
Prepare responses and track SLA adherence
Maintain DSAR trackers, audit documentation, and reporting
Partner with senior managers to ensure compliance and accuracy
Develop process documentation to support future workflow transition

Desired Skills/Experience:

3+ years of experience in Business Operations, Customer Operations, or Program Coordination
Experience working with payment platforms and subscription management systems preferred
Strong cross-functional collaboration skills with Product, Engineering, and Customer Care teams
Experience managing operational workflows, compliance processes, or customer escalations
Exceptional written communication skills
Experience drafting internal communications strongly preferred
Strong analytical mindset with ability to identify trends and operational insights
Highly organized with the ability to manage multiple concurrent initiatives
Comfortable handling sensitive customer data and compliance-driven workflows

Benefits:

Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered

The approximate pay range for this position is between $17.00 and $21.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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KellyMitchell Group

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