Job Summary: Our client is looking for a highly effective team member to structure, manage, and deliver technically focused programs in support of our Global Renewals organization. These programs address the immediate execution needs of the business, while also driving improvements that allow our business to scale, optimize revenue, and improve the customer experience.

The Renewals Business Analyst is responsible for all aspects of a program from inception to data analysis, regular program performance reviews, change management and review of program impacts. The role will require business analysis work as well as the ability to partner and collaborate with stakeholders throughout the company.

Duties:

Support systems-related Renewal Operations project execution in direct partnership with IT
Measure and document business results achieved through solution implementation
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
Partner with IT (internal and external partners) and functional business owners to resolve systems related issues
Meet with business teams to discuss process and follow up actions
Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations of the Renewals function
Audit processes to fix transactional data
Surveys and analyzes best practices for techniques and processes
Gather and provide business requirements
Complete User Acceptance Testing for IT deployments

Desired Skills/Experience:

Professional Business Analyst experience, or focus in project/program management.
Understanding of Renewals/ SalesOps functional disciplines preferably in a SAAS environment
Proficient in Microsoft Excel and Google Suite
Understanding of systems analysis, including root cause analysis and other process modeling and system design methodologies
Project management skills
Excellent written and verbal communication skills
Ability to multi-task and perform effectively in a fast-paced environment.
Able to think independently and consider cross-functional and downstream impacts.
Advanced Knowledge of Business Systems - Salesforce.com (certification a plus), contract management, CPQ/Quoting, system error bug triage
Experience performing analysis on large datasets - Python/SQL, Tableau/Einstein Analytics

KMID: 121434

KellyMitchell Group, Inc

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