Location(s)

Chesterfield, Missouri

Details

Kemper proudly serves a growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper Life has a talented Sales Operations team that helps support this strategic intent with a direct focus on risk, fraud, and field support management. This role is a great opportunity for someone who wants to be part of a dynamic growing company. We are looking for someone who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

This role will support a unique set of processes within the Sales Operations department that includes the administration, coordination and management of audit files for terminated field employees ensuring all records are accurate, complete, and properly submitted. You will process documentation, collaborate with district offices, and serve as a point of contact regarding agent deficiencies for interested parties both internal and external. Additionally, you will become familiar with our premium collection system, Salesforce, to generate reports, research payments, and perform other functions as needed. As a member of our Sales Operations team, you will also adapt to support the dynamic needs of the broader sales organization.

Location: This is an in-office position at our Chesterfield, MO location.

POSITION RESPONSIBILITIES:

Create and maintain a field audit file for terminated field employees.

Receive, process, and ensure accuracy of field audit documentation from district offices.
Ensures district audit compliance by managing the oversight processes including compiling and analyzing monthly completions.

Work with district office leadership to facilitate proper notation and submission of documents.
Organize the audit file and send correspondence to terminated agents, state departments of insurance, and collection firms.
Serve as a point of contact for state departments of insurance regarding agent deficiencies.
Generate reports and research transactions in Salesforce.
Participate in projects supporting process and system improvements.
Maintain flexibility and assume other support duties as the sales organization’s needs dictate.

MINIMUM JOB REQUIREMENTS

High School Diploma or GED
5+ years of experience working in the life insurance industry
Previous experience in an audit role preferred
Proficient with the Microsoft Office suite of products
Strong math skills and basic understanding of accounting

CANDIDATE PROFILE

Highly motivated, detail oriented, driven, natural self-starter, independent thinker, planner, and team player.
Resourceful, initiative driven, and creative mindset.
Strong written and verbal communication skills with the ability to interact with a diverse group of employees across all levels.
Good time manager able to handle multiple shifting priorities and the ability to work with a strong sense of urgency while being attentive to details.
Works with confidence and the ability to handle and maintain confidential information.
Structured thinking process and strong problem-solving skills, with the ability to break down complex problems and find solutions.

Ability to cope with uncertainty, learn fast, motivated by new and complex challenges.
Manage information in a visually appealing and easy to understand method.
Drive results across a team of dynamic communicators and professionals.
Ability to quickly absorb complex issues, ensure alignment across cross-functional teams.
Possesses a continuous improvement mindset.

COMPETENCIES NEEDED

Decision Quality – making good and timely decisions that keep the organization moving forward
Drives Results – consistently achieves results under difficult circumstances
Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates – building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Values Differences – recognizes the value that different perspectives and cultures bring to the organization
Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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